Commercial HVAC Service Manager
Company: Carrier
Location: Novi
Posted on: May 2, 2024
Job Description:
Country:
United States of America
Location:
CAM12: CCS-Farmington Hills,MI 40120 Grand River Avenue, Novi, MI,
48375 USA
Carrier is the leading global provider of healthy, safe and
sustainable building and cold chain solutions with a world-class,
diverse workforce with business segments covering HVAC,
refrigeration, and fire and security. We make modern life possible
by delivering safer, smarter and more sustainable services that
make a difference to people and our planet while revolutionizing
industry trends. This is why we come to work every day. Join us and
we can make a difference together.
About This Role
We are looking for a Commercial HVAC Service Manager that
Supervises Field Service Technicians, manages day-to-day
priorities, solves client issues received by the team. Optimizes
manpower and resources, responds to complaints of customers, and
escalates key issues to senior management.
Key Responsibilities
- Responsible for overall team safety performance and adherence
to established programs and protocols
- Lead the career development of the assigned team including
project managers and the technical team
- Forecast, monitor, and document financial performance against
plan
- Coordinates, prioritizes and resolves issues encountered by a
more experienced team.
- Optimizes the usage of manpower, standard time, equipment and
energy of more experienced team
- Escalates critical/complex issues that will impact the
business
- Manages more experienced team according to established programs
and objectives.
- Quality Issue Management
- Contacts customer, collects feedback, and establishes and
maintains good relationship with customers
- Responds to key customer complaints and carries out customer
satisfaction investigations to ensure establishment of appropriate
improvement plans
- Drive team discovery, quoting, approvals, and executions of
field service work, enabling account expansion opportunities and
T&M growth within assigned portfolio targets
- Drive financial results as determined by area management for
each product/project assigned.
- Act as account consultant with assigned clients. Drive account
improvements, identify expansions, and partner with sales and
leadership to build technology roadmaps with account stakeholders
ensuring a premier position within our customer base
- Drive technological improvements within the service portfolio.
Perform discovery through routine client touchpoints and engage
account executives to develop opportunities to closure
- Own the successful on-time renewal of all Planned Service
Agreements
- Coordinate and manage work to be performed for the
customer
- Ensure profitable execution of all service delivery plans and
owner direct installation work
- Effectively manage cash flow, costs billings and
receivables.
- Consistently oversee billings of portfolio in a timely manner
in a format that meets the customer's expectations
- Maintain profitability goals and positive cash flow within the
portfolio
- Ensure department's timely completion of required training
Required Qualifications
- High School Diploma or GED
- 3+ years of Service Management Experience
- 1+ years of experience with the Microsoft Office Suite
- Valid Driver's License
- Ability to travel within territory to job sites and customer
locations up to 50% of the time.
Preferred Qualifications
- Associate's or Bachelor's Degree
- Building Automation and Controls Experience
- Working knowledge of and understanding of commercial HVAC
systems
- Ability to navigate SalesForce.com, ServiceMax, ERP, and other
business applications
- Excellent written and verbal communication skills
- Must be well organized and excellent time management
skills
- Must be able to multitask - be able to work on multiple tasks/
projects at one time
- Strong ability to problem solve
- Able to build and foster a strong and proactive team
environment
- Able to coach and mentor employees
- Must be well organized and excellent time management skills
RSRCAR
#LI-onsite
Carrier is An Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or veteran status, age
or any other federally protected class.
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Keywords: Carrier, Troy , Commercial HVAC Service Manager, Professions , Novi, Michigan
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