Shift Leader
Company: Potbelly
Location: Troy
Posted on: May 4, 2024
|
|
Job Description:
Earn up to $19.50 including tips!You gotta have it HOT... hot
peppers, hot sandwiches, hot pay!Do you hunger for more?Potbelly
Sandwich Shops, where Good Vibes and Great Careers are a way of
life! Come Build the Potbelly Nation with us.Potbelly got its start
in 1977 as a small antique store that turned into a
lines-out-the-door neighborhood sandwich shop.? Before you knew it,
we were serving up delicious food in a fun environment at more than
400 shops across the United States.We continue to wake up every day
with one goal: Make people happy through good vibes and delicious
craveable food.? Put those awesome ingredients together, and theres
no telling what well cook up next!? ?Job Title: Shift
LeaderDepartment/Function: OperationsLocation: Field, in ShopReport
to: General Manager/Assistant ManagerDetails: NonexemptGENERAL
DESCRIPTIONLeads and behaves according to Potbelly Values. Leads a
shift by managing and developing associates to execute outstanding
product quality and customer service, build sales and control costs
for each shift. Follow standard Potbelly operating policies and
procedures with essential areas of focus including but not limited
to:FOCUSPeopleLead Associates on shifts, including assigning tasks
(cleaning, line duties, opening/closing duties), providing feedback
and training.Know and support appropriate personnel policies, labor
laws and safety procedures.Ensure all security procedures are
executed (safe procedures, open/close procedures etc.)Transitions
into opening/closing duties.CustomersMake customers really
happy.Resolve customer complaints/issues.Empowers Associates to
make sure all customers leave happy.Execute and support all food
safety requirements and practices.SalesLead Associates to open,
transition, and close shifts without supervision.Manage and
organize the line and delegate duties to Associates.Know and uphold
standards for product quality.Work the line as needed.Ensure
back-of-the-house procedural standards are met.Promote sales on the
shift through executing the marketing plan within the four
walls.ProfitsControl food costs, labor, waste, and cash on the
shift.Count drawers and follow proper daily cash handling
procedures.ESSENTIAL PHYSICAL FUNCTIONSMust have the
ability/stamina to work a minimum of 40 hours a week.Ability to
stand/walk for 8-9 hours per day and sit for 1-2 hours per day.Must
be able to exert well-paced and frequent mobility for periods of up
to five hours.Must be able to lift up to 10 pounds frequently and
up to 50 pounds occasionally.Will frequently reach, feel, bend,
stoop, carry, finely manipulate and key in data.Must be able to
work in both warm and cool environments, indoors (95%) and outdoors
(5%).Must be able to tolerate higher levels of noise from music,
customer and employee traffic.Must be able to tolerate potential
allergens: peanut products, egg, dairy, gluten, soy, seafood and
shellfish.Ability to oversee a fast-paced, high-volume,
customer-focused restaurant through coordination of schedules,
problem-solving, maintaining cleanliness, training employees and
providing great customer service.EXPERIENE, EDUCATION AND
BEHAVIORSMust represent Potbelly Advantage and Our Values.Minimum
of 1 year supervisory experience in a restaurant or retail
environment.Minimum educational requirement: High School
degree.Must be able to work a minimum of 2 opens and/or closes per
week.As a requirement of the position, all Shift Leaders and
Managers must be trained and pass a Food Safety Certification
course. In Illinois certification is required through the Illinois
Department of Public Health, while in all other states
certification is required through the National Restaurant
Association (ServSafe), National Registry of Food Safety
Professionals or the National Environmental Health Association
(Prometric). Should the Shift Leader or Manager fail to pass the
certification requirements after two attempts, he or she will be
not be qualified to continue to perform in a Shift Leader or
Management capacity.Ability to comprehend and communicate in
English via verbal and written communication, such that employee
can perform his or her job responsibilitiesExceptional customer
service skills.Strong communication skills, both written and
verbal.Strong organizational skills and the ability to
multi-task.Strong interpersonal skills.Ability to train and coach
others.Must be able to demonstrate strong leadership skills at all
times.Must be a strong team-player.Ability to manage a fast-paced,
high-volume shifts while providing excellent customer service.Were
an equal opportunity employer.? All applicants will be considered
for employment without attention to race, color, religion, sex,
sexual orientation, gender identity, national origin, veteran
status, or disability status.?#SL1Brand: PotbellyAddress: 3111
Crooks Rd. Troy, MI - 48084Property Description: 000029 -
TroyProperty Number: 000029by Jobble
Keywords: Potbelly, Troy , Shift Leader, Hospitality & Tourism , Troy, Michigan
Click
here to apply!
|