Macy's Retail Support Associate - Women's Shoes, Full Time: Somerset Collection

Company: Macy's
Location: Troy
Posted on: October 18, 2020

Job Description:

Job Overview:

--

The Women's Shoes Support Associate
is responsible for all non-selling functions associated with operating the
Women's Shoes business. The Support Associate assists with the delivery of
shoes to the Sales Consultants when FSS and other technologies are present. The
Support Associate is also responsible for returning Women's shoes boxes to
their proper bin, merchandising the sales floor, floor moves, placement of new
receipts, maintaining an orderly stockroom, replenishment, fulfillment, RFID,
POS transactions, and reverse logistics. The Support Associate is also
responsible for performing other duties as necessary.

--

Macy's uses a scheduling plan that allows our associates
to participate in the creation of their work schedules by managing availability
and identifying preferences. Additionally, during key events and peak selling
times, Macy's may offer additional shifts to our associates, which they may
pick up using the self-scheduling tool.-- Details on Macy's schedule
options are available during the interview process.

--

Essential Functions:--

• Recover shoe sales floor and scan inventory back into
  stock.
• Maintain integrity of shoe inventory by ensuring
  accuracy of scanning and placement.
• Ensure the monthly virtual inventory is accomplished so
  that 100% of the stockroom is scanned and up to date.
• Check each pair that is delivered to the customer and
  returned to inventory from the selling floor to ensure a full pair is
  present.
• Ensure pricing of all shoes are accurate and that signage
  on each table is displayed correctly.--
• Be proficient in POS and MPOS systems including Search
  and Send, My Client and More@Macy's tablet app.
• Proactive in assisting customers who are using devices
  to shop and compare, whether Macy's devices or their own.
• Provide an exceptional customer experience by ensuring
  the customer is always the priority.
• Pull orders from stock and stage for selling
  associates.
• Fulfill shoe orders.
• Replenish displays and other products as needed.
• Participate in the physical inventory process and
  ensure that shortage prevention initiatives are executed.
• Maintain orderliness and cleanliness of shoe stockroom
  area.
• Attend to customer service needs in a friendly and
  helpful manner when approached.
• Maintain high customer readiness standards by
  delivering a clean, neat, easy to shop store environment.
• Execute merchandising, fulfillment, RFID, and reverse
  logistics tasks timely.
• Assist with movement of fixtures and merchandise.
• Follows shortage programs and procedures.
• Maintain department recovery standards; including
  stockroom maintenance, replenishment, and preparing and returning BOPS/SDD
  orders.
• Adhere to Asset Protection and inventory control and
  compliance procedures.
• Regular, dependable attendance and punctuality.
  
  Qualifications:
  
  --
  
  Education/Experience:
  
  
• No specific educational accomplishment is required.
• Previous selling experience and product knowledge in
  Women's Shoes preferred, but not required.
  
  Communications Skills:
  
  
• Ability to read, write, and interpret instructional
  documents such as safety rules, operating and maintenance instructions,
  and procedure manuals.--
• Ability to effectively communicate with customers,
  peers, and management.--
• Able to communicate on the telephone with proper
  etiquette.
  
  Mathematical Skills:
  
  
• Basic math functions such as addition, subtraction,
  multiplication, and division.--
• Able to use a calculator.--
• Must be able to calculate percentages and ratios.--
• Must be able to make change using American monetary
  units.
  
  Reasoning Ability:
  
  
• Ability to work as part of a team, or independently
  with minimal supervision.
  
  Physical Demands:
  
  
• This position involves constant moving, talking,
  hearing, reaching, and standing for at least two consecutive hours.
• May occasionally involve stooping, kneeling, crouching,
  and climbing ladders.--
• May involve close vision, color vision, depth
  perception, focus adjustment.
• May involve moving or lifting items at least 30
  lbs.--
  
  Other Skills:
  
  
• Must enjoy meeting and interacting with
  customers.--
• Possess strong sense of urgency and thirst for
  learning.
  
  Work Hours:--
  
  
• Ability to work a flexible schedule, including
  mornings, evenings, and weekends, and busy events such as the day after
  Thanksgiving, special Big Event days, and the day after Christmas, based
  on department and store/company needs.--
  
  This
  job overview is not all inclusive.-- In addition, Macy's, Inc. reserves the
  right to amend this job overview at any time.-- Macy's is an Equal
  Opportunity Employer, committed to a diverse and inclusive work
  environment.-- Macy's, Inc. - including Macy's and Bloomingdale's - will
  consider for employment qualified applicants with criminal convictions in a
  manner consistent with----and--.

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