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Administrative Assistant

Company: Suburban Buick GMC of Troy
Location: Troy
Posted on: March 23, 2020

Job Description:

Are you seeking a career opportunity with room for advancement?!We are currently looking to add an Administrative Assistant to our team.Position Overview: As an Administrative--Assistant, you will be responsible for performing various clerical and administrative duties relating to non-commercial vehicle recon fulfillment.Company Overview:The Suburban organization believes that its strength, continued success, future growth and profitability depend on building trusting relationships with our employees, customers and industry partners.Individual and organizational pride are critical elements of our future. Our people make all the difference. This belief fosters a commitment to provide opportunities for growth and new challenges for our employees so they may achieve professional development and personal fulfillment. Working with our local communities, we help and support those people and organizations whose fulfillment enhances their quality of life as it does our own. Administrative Assistant Responsibilities:

  • Maintain customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information.
  • Create and maintain billing files for reconditioning fees related to these accounts.
  • Ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies.
  • Analyze and manage customer vehicle throughput via daily report/query capabilities
  • Manage customer's expectations of recon fulfillment activities through proactive communications.
  • Build deep service relationships with customers.
  • Soft sell additional services to dealers upon delivery of existing work.
  • Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order.
  • Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner.
  • Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
  • Evaluate reconditioning needs and provide timely and accurate quotes.
  • Receive vehicle and registration information from customers interested in reconditioning services.
  • Enter all pertinent information into AS400 and approved work requested by customer
  • Utilize the AS400/VCF systems to monitor and track vehicle repairs.
  • Review completed work ensuring customer quality standards are achieved and/or exceeded.
  • Perform other duties as assigned by management.--Administrative Assistant Qualifications:
    • High School Diploma or equivalent required.
    • 4 years of clerical or administrative support experience required.
    • Valid driver's license and safe driving record required.
    • Excellent communication and organizational skills required.
    • Advanced computer software skills necessary.
    • Must be able to use general office equipment (i.e., copier, fax machine, etc.).
    • Ability to sit or stand for prolonged periods of time.
    • Ability to perform repetitive data entry tasks, manual dexterity.
    • Vision abilities required include close, distance and depth perception.What we offer:
      • Unparalleled training program - One of the top Sales and Service Training Programs in the area.
      • Family-oriented work environment with an open-door policy.
      • Vacation and Holiday pay.
      • Celebration of work anniversaries, birthdays, and new team members in our monthly newsletter, The Scoop.
      • Almost limitless growth opportunities - 32 different automotive brands in over 44 locations.
      • Full benefits including maternity leave, medical, dental, vision, short-term disability insurance, company-paid life insurance - 2x annual income, 401k with company match
      • Company-wide wellness program (open to all employees and spouses).
      • Company stability - 70 years, continual growth, largest auto group in Michigan, 14th largest in US, annual sales in excess of $2 billion.--We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.--

Keywords: Suburban Buick GMC of Troy, Troy , Administrative Assistant, Administration, Clerical , Troy, Michigan

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