Technical Account Manager - Transition Specialist

Company: Plex
Location: Troy
Posted on: March 24, 2020

Job Description:

Plex Systems-- delivers industry-leading ERP, MES, and Industrial IoT solutions to manufacturers across process and discrete industries. Plex pioneered cloud solutions for the production line, connecting suppliers, machines, people, systems, data, and customers with capabilities that are easy to configure, deliver continuous innovation, and reduce IT costs.In support of our ongoing growth, we are looking for a Plex TAM - Transition Specialist to guide our customers through a successful transition to our new user interface. This position can be located in our Troy, MI headquarters, or in our Irvine, CA office.Responsibilities:Responsible for the successful transition of assigned enterprise customers who do not have Gold or Platinum Support.Milestone tracking on customer transition projects, monitoring all assigned projects in processIdentify projects at risk and escalate as neededExecute project gate reviews with transitioning customersAct as trusted advisor to Plex customers in cases, on the phone, and in the communityAs a transition SME, provide guidance and best practices information specific to the product that's being transitioned, including items such as project deliverables, timing, launch approach, and alternatives to standard solutionsBuild and improve gate review/readiness check processesMonitor customer cases for patterns and potential product issues and to ensure timeliness of responsesTest and validate product transition solutionsWork closely with product to ensure learnings are captured, documented and communicated to customersAct as a backup for others on the TAM team for premium support customers when a TAM is out, or when capacity dictates it.Qualifications:Minimum of 3 years within Plex Support Services or Professional Services OR a combined minimum of 4 years as a Technical Account Manager or IT consultant.Bachelor's or Master's in Computer Science or Engineering (or similar) or equivalent overall work experience.Thorough understanding of Classic and UX functionality and basic configuration optionsKnowledge of Plex organization and processes3-5 years of experience using or supporting an ERP/MRP systemAbility to configure and validate solutions in the Plex productProficient in Project managementDetail oriented, ability to manage multiple tasks at onceProfessional customer-facing communication skillsWe are proud to be recognized as one of the top workplaces in the tech industry. In fact, it's Plex employees themselves who say our company is a great place to work. We've created an inviting workspace that fosters a culture of collaboration, innovation, and excitement. Some of the things our employees enjoy include:Competitive wagesGenerous benefits including Health, Dental, Vision, Life, Disability Insurance, & 401(k) matching programVery generous PTO/paid holidaysTuition reimbursementHealth club dues reimbursementSustainable work-life balance and flexibilityOur multiple locations offer a casual-dress workplace, complimentary food and drink, and "de-stress areas" complete with video games, ping pong tables, and moreWe're looking for high-skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you're ready to be inspired, solve problems, grow professionally, and unleash your talent---then apply today. You're what's next.More about Plex SystemsWith insight from the shop floor to the top floor, the Plex Manufacturing Cloud-- helps companies see and understand every aspect of their business ecosystems, enabling them to transform their businesses and lead with precision, efficiency, and agility in an ever-changing market. Learn more at www.plex.com.

Keywords: Plex, Troy , Technical Account Manager - Transition Specialist, Executive , Troy, Michigan