Account Manager

Company: One 10 LLC
Location: Troy
Posted on: January 9, 2021

Job Description:

JOB TITLE: Account ManagerDEPARTMENT: Client ServicesREPORTS TO: Account Supervisor or Account DirectorSUMMARYThe Account Manager is responsible for maintaining and growing the partnership of each client through client service management, accurate and timely program delivery, and execution of strategic account development.KEY RESPONSIBILITIES

• Manages the operation of client account/program including client communication development (presentation, product overviews, etc.), project management and delivery, budgeting and strategic marketing plans
• Works with account leadership to develop program strategies, objectives and tactics
• Assists in planning both short- and long-term strategic objectives for the client
• Builds client relationships and drives business
• Sources and recommends opportunities for organic client growth
• Liaises between the client and the One10 account and creative teams
• Validates and manages all program changes with client
• Identifies opportunities for improvement
• Maintains overall satisfaction and retention of clients on assigned programs
• Executes and adheres to the appropriate One10 processes, including program management, project management and financial management
• Leads team members across departments to ensure that client expectations and requirements are clearly understood, and deliverables are met
• Accountable for overall program delivery and quality
• Accountable for making sound decisions surrounding the financial performance of the accountQUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES
  • Bachelor's Degree in Business/Marketing or associated field
  • 5+ years related account management, sales, marketing experience
  • Experience in the automotive field preferred
  • Ability to work with all client management levels
  • Proven track record in building long-term client relationships and business development
  • Exceptional project management skills with demonstrated experience managing projects
  • Detail-oriented with excellent organizational, prioritization and follow-up skills
  • Strong presentation, writing and communication skills; ability to articulate clear direction
  • Excellent decision-making skills
  • Exhibit strong results-oriented behavior with a focus on customer satisfaction
  • Work with minimal guidance and exhibit learning agility
  • Flexible and open to change with overall organizational agility
  • Ability to function well in a fast-paced environment under tight deadlines
  • Strong leadership and mentoring capabilities
  • Analytical skills with the ability to "connect the dots"
  • Computer literacy, including proficiency in PowerPoint, Word and Excel

Keywords: One 10 LLC, Troy , Account Manager, Executive , Troy, Michigan