Regional Service Manager
Company: Meritor
Location: Troy
Posted on: January 12, 2021
|
|
Job Description:
Overview:--- This position requires the individual to possess
strong organizational skills, time management skills, and
communication skills.---Develop, manage, and accomplish Trailer
Products service strategies that attains targets set by corporate
objectives.---Maintain high standards of customer satisfaction
within area of responsibility. ---Complete account responsibilities
to cover a broad range of customers (OEM's, Dealers and
Fleets).---Overnight travel required.Job
Responsibilities---Involvement in all emerging technical issues
(new product issues that have no resolution).---Report all emerging
issues to Director Field Service and Warranty Systems.---Provide
technical support to the field as directed from the Director Field
Service and Warranty Systems and OnTrac Technical Managers.
---Support all Regional Service Managers in their technical roles
with Trailer Products expertise.---Involvement with the District
Managers and Region Sales Managers when additional technical
support is needed or as directed by the Director Field Service and
Warranty Systems. ---Participate in monthly program/communication
meetings to assist in a final solution to emerging issues and to be
privy to new issues with Director of Field Service and Warranty
Systems, OnTrac Technical Managers and business unit
engineering/quality/program management personnel.---With Regional
District Managers, National Account Managers and Regional Sales
ManagersTrailer products field/service support---Work with and
support Aftermarket to assure product line support is in place and
inventory levels are setup available to support customer
demand---Establish and validate repair procedures, techniques and
kits for Meritor products, including determine Standard Repair
Times for specific services and repairs associated with Meritor
products---Support development of service collaterals (Maintenance
Manuals, Service Bulletins,ect)---Manage Trailer Products technical
training as directed by the Corporate Training Manager and Director
Field Service and Warranty Systems per the following.---Manage
Partners In Education technical facilities and/or OE/Fleet training
facility within their specific region to determine they have
resources for Meritor training. Training
product/equipment---Publications---Diagnostic software---Training
programs---Special tools---Assist in training program
development.---Assist in development of technical diagnostic
procedures.---Assist in training aid/equipment
development.---Assist in scheduling instructor led training (both
corporate and regional).---Delegation of training to DM's as deemed
necessary.---Develop and support; training schedules and required
materials with RSM Team---Deliver technical training programs to
internal and external customers.---Assist in the design and
construction of training aids for training program
support.---Assist in external customer technician
competitions.---Meet all budget and reporting targets.---Travel and
entertainment budget.---Training and call
reportsQualification:---Bachelor degree or 2 years technical degree
in motor vehicle studies with emphasis on mechanical structures and
suspensions preferred.---10 years' experience working in the class
8 trailer industry preferred.---Must be able to prepare documents,
reports and presentations using Microsoft Office suite applications
and other tools---Ability to travel up to 75% (as required) - North
America---Ability to work independentlyMeritor is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, disability, or protected
veteran status.43727
Keywords: Meritor, Troy , Regional Service Manager, Executive , Troy, Michigan
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Executive JobsAccount Manager Description: The person in this position is responsible for creating a memorable customer experience with top notch level of service to all MichBusiness Company: MichBusiness Location: Warren Posted on: 01/21/2021 Burger King/Carrols Corporation: Assistant Restaurant Manager Description: Job DescriptionCarrols is the largest Burger King Franchisee. We own and operate more than 1,000 Burger King Restaurants in 23 states. We offer superior benefits, competitive salaries and advancement (more...) Company: Burger King/Carrols Corporation Location: Sterling Heights Posted on: 01/21/2021 Assistant Manager Arby's Description: br In a world full of quick service options, Arby's is seeking to be different and better. We want to be different for our customers and different for our employees. When you work at Arby's, it will (more...) Company: Arby's Location: Dexter Posted on: 01/21/2021 Case Management Nurse Description: Sign on bonuses offered to eligible candidates - up to 3000JOIN OUR GROWING TEAMOffering potential one time sign on bonuses to eligible candidates.Are you tired of bedside nursing Are you looking to (more...) Company: CVS Health Location: Detroit Posted on: 01/21/2021 Labor & Associate Relations Manager (Penske Logistics - Distribution Warehouse) Description: br br POSITION SUMMARY: br br The Labor and Associate Relations Manager is a valued member of the Leadership Team, reporting directly to the Director of Human Resources. As a trusted Business (more...) Company: Penske Location: Romulus Posted on: 01/21/2021 General Manager Description: The General Manager is the executive leader of the restaurant focused on profitability, Guest, people and operations. The GM has overall responsibility for managing the daily operations of a single restaurant. (more...) Company: Popeyes Location: Warren Posted on: 01/21/2021 Territory Manager Description: Territory ManagerLet's talk about YOU--- Do you want to improve your financial health Are you looking for security while working for an essential business Do you appreciate quality and service Hi-Line (more...) Company: HI-LINE Location: Detroit Posted on: 01/21/2021 Business Development Manager Description: Business Development Manager - Job SummaryPrivately-held wood packaging manufacturer based in Southeast Michigan is seeking an experienced business development manager to join our organization.--In this (more...) Company: Company name is confidential Location: Detroit Posted on: 01/21/2021 Infrastructure Project Manager Description: Description:TEKsystems is seeking a Data Architect with extensive experience with Data Modeling that understands the ITIL framework in support of QA automation initiatives. SME will be tasked with supporting (more...) Company: TEKsystems, Inc Location: Auburn Hills Posted on: 01/21/2021 Regional Vice President of Sales Description: Job DescriptionAre you looking to drive sales growth for one of the leading publishers of preK-12 educational resources Teacher Created Materials TCM seeks a Regional Vice-President of Sales, Midwest, (more...) Company: The Renaissance Network, Inc. Location: Detroit Posted on: 01/21/2021 |