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Service Delivery Manager (Security)

Company: Konica Minolta
Location: Troy
Posted on: November 12, 2021

Job Description:

All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment.With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.Please join us in our exciting growth and pursue a rewarding career with All Covered!Position ObjectiveKonica Minolta currently has an exciting opportunity for a Service Delivery Manager!The objective of the Service Delivery Manager is to manage, grow and develop a loyal, satisfied and appropriately skilled engineering team. The Service Delivery Manager is responsible for the overall productivity and quality of work for their assigned team(s) and works to ensure that each of their team members have the skills and tools needed to be successful and addresses/expedites escalations when necessary. The Service Delivery Manager works closely with various departments and Client account stakeholders to ensure consistent quality service delivery and to identify and facilitate remediation of service quality issues as they arise. The Service Delivery Manager coordinates activities with the various matrixed functional leaders within All Covered to ensure alignment and effectiveness.Essential Job FunctionsManage a team of Engineers with a focus on:Business and Financial ManagementGrowth Focus (for both Revenue and Profit)Acquisition Integration PlanningCost Planning and Management of Engineering resourcesTraining cost Management Sales ManagementParticipate in proposal Development, Review and Sign-OffProvide Sales supportOpportunity Identification within the Client base Market Development ActivitiesParticipate in development of Go-To Market strategy for locationAssist with development and ensure the adoption of Best PracticesAssist with development of training curriculumsAttendance at Industry networking eventsDevelop strong relationship with local Konica Minolta Business Solutions teams and resourcesInterface with Corporate Sales, Marketing and Practice functionsClient Relationship ManagementClient retention and satisfactionWork closely with Region teams on Client profitabilityContracted/Project revenue and realized rate IT strategy and consulting (Projects)Interface with Corporate Sales, Engineering and OperationsFunctions Engineering and Service DeliveryManager of 8-12 engineering resourcesResponsible for Service Delivery quality to the clients in the locationPartner with Region Leadership to evolve and optimize delivery modelLocal staff planning/executionLocal performance coaching and counselingLocal performance reviews/career developmentResponsible for executing on executive and company driven strategies with local teamLocal quality Service DeliveryWork closely with Principal Engineer and Training Manager to execute required training plansResponsible for employee wellness of local teamCompetencies (Knowledge, Skills and Abilities)Management/leadership past experience, managing dispersed and/or Remote teamsProven success at building and working as part of a teamProven dedication to enabling quality through continuous improvementExhibits strong coaching, decision making and leadership skillsPrevious I.T. consulting across multiple clients is strongly preferredAble to explain and guide clients through technical issues.Excellent verbal and written communication skills.Possess valid drivers licenseAbility to multi-task and manage multiple prioritiesMust be able to learn new concepts, applications and technologies quicklyHave an entrepreneurial spirit, is a self-starter, and thinks outside of the boxAbility to deal with changing priorities to complete tasks in a short period of timeExceptional organizational and time management skillsSolid commitment to customer service with good initiative and follow-throughExperience, Educational Reqts and CertificationsBA or BS degree or equivalent combination of relevant education and experience5+ years of work experience in technology, people management, technology consulting, and multiple operating systems network engineering/administration experienceKonica Minolta Offers:Outstanding benefits package (including medical, dental, vision, life insurance)401(k) plan with matching company contributionGenerous holiday and paid time off schedulesOngoing professional development trainingVisible, exciting work supporting sales of cutting edge technology and workflow solutions.Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Keywords: Konica Minolta, Troy , Service Delivery Manager (Security), Executive , Troy, Michigan

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