Manager, Marketing Operations

Company: PUBLICIS GROUPE
Location: Troy
Posted on: July 27, 2022

Job Description:

Company Description

Job Description

The Manager, Marketing Operations is responsible for understanding, documenting, and streamlining our clients' complex customer data sets and systems. They will assist in investigating customer cases related to data issues and outlining steps for resolving them. They are the primary liaison between our client partners and third parties in resolving customer cases. They will investigate customer data issues, looking for technical trends that should be escalated to IT for resolution. They will assist in defining and solving system/data issues and work to document and establish processes for improving quality and repeatability.

Other responsibilities may include ad hoc reporting and monitoring trends. The person will assist in other duties including UAT, capturing technical features that will allow other groups to better troubleshoot issues, developing new reports, and identifying member experience issues.

Qualifications

Additional Information

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

* Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
* DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
* CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility
* Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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Keywords: PUBLICIS GROUPE, Troy , Manager, Marketing Operations, Executive , Troy, Michigan