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Manager - IT Application Support, Home Health/Hospice

Company: USMM
Location: Troy
Posted on: August 5, 2022

Job Description:

Manager - IT Application Support, Home Health/Hospice

U.S. Medical Management (USMM) is an affiliate of a leading Fortune 100 company. A national organization built on a continuum of care with premier healthcare providers, clinicians and patient focused individuals working together. Our Mission Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services Visiting Physicians Association, Pinnacle Senior Care, Grace Hospice, Comfort Hospice, Home DME & our In Home Health Assessments (IHA).

Our Values of Integrity, Respect, Teamwork & Excellence are leading us to a better tomorrow for patient care. Our Purposes Centered on We are Unified in our Work through our Continuum of Services We can Find Comfort that We are Making a Difference for our Patients & We make a Broader Positive Impact on Society, allows USMM to be poised for a phenomenal future.

We are seeking candidates who desire the experience of delivering quality & compassionate healthcare within proven care models with patients at the forefront of everything we do.

Benefits We Have to Offer:

* Health, Dental, Vision, Disability & Life Insurance
* 401K Retirement Plan
* Paid Holidays
* Flexible Spending Account
* Tuition Reimbursement

Position Description

The Manager IT Application Support, Home Health & Hospice is responsible for the day-to-day operations and strategic direction of the Application Support and QA teams. This person will provide leadership and guidance to drive the team towards supporting the companys business objectives.

Essential Duties and Responsibilities

* Manage application support team responsible for providing support services for clinical applications and their associated integrations
* Manage QA Analysts responsible for testing software and application changes
* Create KPIs for the Application Support team, and hold the team accountable to meeting metrics
* Ensure benchmarks are being met, hold the team responsible, and provide training and motivation
* Create plan for company growth, replacement of aging equipment and technology, and investment in new technologies to make the company more efficient
* Manage vendor relationships for product information, maintenance, billing, contract issues, and the timely resolution of escalated issues
* Develop, implement, and insure adherence to Application Support policies and procedures
* Lead, mentor, and develop Application Support engineers, and QA Analysts, and the growth of their careers
* Collaborate with executive management to drive business solutions
* Partner with VPA leadership to solve current and future problems
* Work with IT management to provide effective solutions to business issues
* Stay up-to-date with technology trends, and research those that can be useful to the business
* Communicate status of issues with responsible parties and handle proper escalations as necessary
* Own projects and issues from identification through resolution

REQUIRED Knowledge, Skills and Experience

* Bachelors degree
* 5+ years of hands-on application support experience
* 2+ years of managing a support team
* Must be customer service focused
* Ability to multi-task, and stay focused on the task regardless of other circumstances
* Must have a strong sense of urgency to get things done regardless of obstacles
* Must be able to stay flexible with business changes
* Self-motivated, drive to see things completed without being driven
* Must be proactive about seeking out problems and their resolutions
* Must have a strong sense of ownership
* Excellent verbal and written communication skills
* Ability to work with diverse personalities, backgrounds, and level of technical skills
* Above average attention to details
* Be able to work flexible hours and provide on-call support as needed

Preferred Knowledge, Skills and Experience

* Bachelors degree in Information Systems or related field

Keywords: USMM, Troy , Manager - IT Application Support, Home Health/Hospice, Executive , Troy, Michigan

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