Manager - IT Application Support, Home Health/Hospice
Company: USMM
Location: Troy
Posted on: August 5, 2022
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Job Description:
Manager - IT Application Support, Home Health/Hospice
U.S. Medical Management (USMM) is an affiliate of a leading Fortune
100 company. A national organization built on a continuum of care
with premier healthcare providers, clinicians and patient focused
individuals working together. Our Mission Through Compassionate
Patient-Centered Care in the Home; We will Provide Exceptional
Outcomes across our Continuum of Services Visiting Physicians
Association, Pinnacle Senior Care, Grace Hospice, Comfort Hospice,
Home DME & our In Home Health Assessments (IHA).
Our Values of Integrity, Respect, Teamwork & Excellence are leading
us to a better tomorrow for patient care. Our Purposes Centered on
We are Unified in our Work through our Continuum of Services We can
Find Comfort that We are Making a Difference for our Patients & We
make a Broader Positive Impact on Society, allows USMM to be poised
for a phenomenal future.
We are seeking candidates who desire the experience of delivering
quality & compassionate healthcare within proven care models with
patients at the forefront of everything we do.
Benefits We Have to Offer:
* Health, Dental, Vision, Disability & Life Insurance
* 401K Retirement Plan
* Paid Holidays
* PTO
* Flexible Spending Account
* Tuition Reimbursement
Position Description
The Manager IT Application Support, Home Health & Hospice is
responsible for the day-to-day operations and strategic direction
of the Application Support and QA teams. This person will provide
leadership and guidance to drive the team towards supporting the
companys business objectives.
Essential Duties and Responsibilities
* Manage application support team responsible for providing support
services for clinical applications and their associated
integrations
* Manage QA Analysts responsible for testing software and
application changes
* Create KPIs for the Application Support team, and hold the team
accountable to meeting metrics
* Ensure benchmarks are being met, hold the team responsible, and
provide training and motivation
* Create plan for company growth, replacement of aging equipment
and technology, and investment in new technologies to make the
company more efficient
* Manage vendor relationships for product information, maintenance,
billing, contract issues, and the timely resolution of escalated
issues
* Develop, implement, and insure adherence to Application Support
policies and procedures
* Lead, mentor, and develop Application Support engineers, and QA
Analysts, and the growth of their careers
* Collaborate with executive management to drive business
solutions
* Partner with VPA leadership to solve current and future
problems
* Work with IT management to provide effective solutions to
business issues
* Stay up-to-date with technology trends, and research those that
can be useful to the business
* Communicate status of issues with responsible parties and handle
proper escalations as necessary
* Own projects and issues from identification through
resolution
REQUIRED Knowledge, Skills and Experience
* Bachelors degree
* 5+ years of hands-on application support experience
* 2+ years of managing a support team
* Must be customer service focused
* Ability to multi-task, and stay focused on the task regardless of
other circumstances
* Must have a strong sense of urgency to get things done regardless
of obstacles
* Must be able to stay flexible with business changes
* Self-motivated, drive to see things completed without being
driven
* Must be proactive about seeking out problems and their
resolutions
* Must have a strong sense of ownership
* Excellent verbal and written communication skills
* Ability to work with diverse personalities, backgrounds, and
level of technical skills
* Above average attention to details
* Be able to work flexible hours and provide on-call support as
needed
Preferred Knowledge, Skills and Experience
* Bachelors degree in Information Systems or related field
Keywords: USMM, Troy , Manager - IT Application Support, Home Health/Hospice, Executive , Troy, Michigan
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