Service Manager
Company: Chipotle Mexican Grill
Location: Troy
Posted on: August 6, 2022
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Job Description:
Service Manager (22015315)
DescriptionCULTIVATING A BETTER WORLDFood served fast doesn't have
to be a typical fast food experience. Chipotle has always done
things differently, both in and out of our restaurants. We're
changing the face of fast food, starting conversations, and
directly supporting efforts to shift the future of farming and
food. We hope you'll join us as we continue to learn, evolve, and
shape what comes next on our mission to make better food accessible
to everyone. THE OPPORTUNITY As Service Manager, you'll be
responsible for maintaining a positive customer experience by
ensuring that safe, quality food is prepared and served; and that
the restaurant crew is well trained and provides excellent service.
You'll maintain a clean, organized line with properly functioning
line equipment. You'll be on your feet working while clocked in,
unless on break. If you're not busy, you'll evaluate what other
tasks need to be completed, and assist others with those tasks. At
Chipotle, you'll join a team that's committed to Cultivating A
Better World. If this sounds like something you'd like to be a part
of, we'd love to meet you! See more details below and apply today.
WHAT YOU'LL DOIn addition to following Chipotle's policies and
procedures, principal responsibilities include, but are not limited
to, the following:Food Quality
* Making sure great tasting, high quality food is served* Resolving
food quality issues* Managing food safety which includes: Ensuring
hand washing and glove changes, monitoring time and temperature on
the line, monitoring secondary shelf lives, and enforcing the Daily
Food Safety Checklist and food safety policies and procedures
Customer Interaction
* Resolving customer incidents and working to ensure positive
customer experiencesTeam Management
* Managing crew breaks, shift changes, shift meetings, and line
schedules * Developing and cross-training all front of house Crew.
Assisting with Crew performance reviews and the resolution of
performance issues* Training and developing future Service
ManagersOffice Administration
* Assisting with miscellaneous office administration duties such as
banking, cash handling policies and responsibilities, and office
paperwork* Overseeing office equipment and making sure office
supplies are ordered as necessary* Ensuring the proper quantity of
supplies are available as needed* Troubleshooting back of house
computers and POS systemMiscellaneous
* Ensuring the line and reach-in cooler are organized and clean*
Managing daily and weekly cleaning of the line, dining room,
restrooms, and patio* Assisting with the execution of marketing
promotionsWHAT YOU'LL BRING TO THE TABLE* Chipotle Crew member
and/or Kitchen Manager experience* Ability to understand and
articulate Chipotle's Food With Integrity philosophy* Knowledge and
experience of cash handling policies and procedures* Knowledge of
Food Safety and health department matters* Prior office paperwork
management experience* Ability to speak, write, read, and
understand the primary language(s) of the work location* A high
school diploma* Restaurant experienceABOUT CHIPOTLE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better
world by serving responsibly sourced, classically-cooked, real food
with wholesome ingredients without artificial colors, flavors or
preservatives. Chipotle had over 2,750 restaurants as of December
31, 2020, in the United States, Canada, the United Kingdom, France
and Germany and is the only restaurant company of its size that
owns and operates all its restaurants. With nearly 88,000 employees
passionate about providing a great guest experience, Chipotle is a
longtime leader and innovator in the food industry. Chipotle is
committed to making its food more accessible to everyone while
continuing to be a brand with a demonstrated purpose as it leads
the way in digital, technology and sustainable business practices.
Steve Ells, founder, first opened Chipotle with a single restaurant
in Denver, Colorado in 1993. For more information or to place an
order online, visit WWW. CHIPOTLE.COM.Primary Location: Michigan -
Troy - 0746 - Troy-(00746)Work Location:
0746 - Troy-(00746)
3129 Crooks Road
Troy 48084 Associated topics: customer care manager, customer
service team manager, director, gerente de servicio, lead, monitor,
operations, senior, supervisor, telephone
Keywords: Chipotle Mexican Grill, Troy , Service Manager, Executive , Troy, Michigan
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