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Process Excellence Manager - Marketing Liaison

Company: Midland Credit Management Inc
Location: Troy
Posted on: January 17, 2023

Job Description:

About UsWe are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!Job Description* Applicants must be currently authorized to work in the United States on a full-time basis.We strive to ensure that our employees feel supported, empowered and motivated to not only succeed in their current role, but to also achieve personal and professional aspirations. We recognize and reward hard work and know that lateral and upward mobility is important to our employee's career growth. We make it a priority to consider our current workforce for opportunities before looking to external candidates. If you feel the below opportunity is right for you, we encourage you to apply! Once your application is approved, a member of the Talent Acquisition team will reach out to further discuss the role as well as next steps!Are you a problem solver looking to get your foot in the door at a global organization? Midland Credit Management is looking for a Process Excellence Manager to join the organization to assist internal and external clients in managing daily operations. If you are naturally curious, this could be the role for you! Responsibilities include:About the Job* Act as liaison between LCOE and Marketing teams to manage all Internal Legal (IL) lettering sent by marketing through a vendor* Lead IL, LCOE and Marketing in initiatives for process improvements, risk management, and audit or compliance related inquiries regarding IL lettering* Manage IL lettering processes including initial letter triggers, vendor rejections and return mail processes* Create and manage reporting on IL lettering with the vendor* Lead audit-type requests related to IL lettering* Support team/department needs to process account level actions as needed* Collaborate with LCOE teams and operations to identify, communicate and resolve gaps in current policies, procedures and processes* Challenge existing processes in order to increase efficiency and decrease cost* Be a partner across the organization to ensure that current processes and procedures are implemented as defined* Identify shortfalls in process/system and manage the implementation of solutions for improvements* Become an expert on processes and projects with moderate levels of complexityExperience* Required: 1-3 years experience in a project or process management role or equivalent education and experience.* Preferred: 1 - 3 years experience in a project or process management role in a Financial Services or Compliance related fieldPC/Technical Skills* Required: Strong proficiency in MS Office (Particularly Excel & PowerPoint)* Required: Ability to understand moderate level process mapping/logic* Preferred: System query skillsOther Skills* Effective time management skills and ability to manage and maintain multiple projects/processes simultaneously* Experience in project or process management* Strong Collaboration, Problem solving, Critical Thinking and Relationship Management Skills* Strong written and verbal communication* Familiarity with legal processes and/or the desire to learn and understand legal processes* Ability to handle variations in work type and workload* Big Picture thinking* Ability to work with people across all levels and areas of expertise* A 'Can Do', positive demeanor and professional teammate spiritWhat We OfferWe understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Jobble

Keywords: Midland Credit Management Inc, Troy , Process Excellence Manager - Marketing Liaison, Executive , Troy, Michigan

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