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Assistant Manager, Troy

Company: Herm--s
Location: Troy
Posted on: March 13, 2023

Job Description:

Job Description

The Team:

The Herm--s Troy Boutique opened in 2021 and focuses on providing extraordinary service to clients as a part of the Central Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The Assistant Manager is responsible for partnering with the Managing Director to successfully run all aspects of the business including building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff.

All other duties as assigned by the supervisor.

About the Role:

  • Daily supervision of staff (coaching, training and assisting in achieving sales objectives).
  • Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team member embody the Herm--s spirit.
  • Identifying sales opportunities by weekly review of business by m--tier, tracking delivery and special orders. Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique.
  • Contributing to and/or conducting monthly touch-base meetings and annual performance evaluations in tandem with Managing Director.
  • Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to HOP standards.
  • Ensures policy and procedure is clearly communicated to team and all are actively compliant.
  • Monitor E-time and scheduling needs for the staff. Keep and accurate record of vacation, time and attendance in tandem with HR.
  • Organizes seasonal trainings including key m--tier points, share porte updates, and ensure sales team are integrating into client conversations at point of sale.
  • Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions.
  • Making critical client decisions and runs business during Managing Director's visits to Podium. Supervisory Responsibility
    • YES
      • Supervises Sales Staff Budget Responsibility
        • YES
          • Responsible for achieving the sales goal for the year for their specific location. Also need to ensure the store is profitable and has an accurate inventory that falls within the parameters of the company sets.
          • Responsible for maintain stock levels in all m--tiers of responsibility, MOS, and sell thru according to HOP standards. Decision Making Responsibility
            • YES
              • Responsible for making decisions that relate to the staff, the client and the running of the store. In the absence of the Managing Director, the Assistant Manager will step in to the role of the Managing Director. About You:
                • 4+ years of retail management experience; prior experience in a luxury environment is preferred.
                • Must possess basic office skills including proficiency in Excel, Word, Cegid and E-time.
                • Ability to learn merchandise, POS and payroll systems; effectively troubleshoot.
                • Ability to interpret sales data and translate into effective business recommendations.
                • Clear written and verbal communication skills.
                • Ability to lift between 0-25 lbs. without assistance.
                • Flexible in work availability as business needs dictate.
                  We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

                  Company Overview:

                  Since 1837, Herm--s has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Herm--s, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

                  An independent, family-owned company, Herm--s is dedicated to keeping production in France through its 42 workshops, The Herm--s organization is also a truly global community with a network of 310 stores in 49 countries. Herm--s employs more than 15,000 people worldwide with over 6,000 of the workforce being Herm--s craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

                  At Herm--s, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herm--s' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herm--s wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films "Footsteps Across the World" available on our website. Link here.

                  Our Commitment:

                  Family is at the heart of Herm--s. At Herm--s of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Herm--s of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Herm--s of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

                  At Herm--s of Paris, we are proud to be an equal opportunity workplace. It is the policy of Herm--s of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Herm--s of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

                  We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at Please do not submit resumes or applications to this email address.

Keywords: Herm--s, Troy , Assistant Manager, Troy, Executive , Troy, Michigan

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