Sr Director of Default Servicing
Company: Flagstar Bank
Location: Troy
Posted on: March 17, 2023
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Job Description:
The Senior Director of Default Servicing is responsible for the
efficient, effective, and compliant servicing of all loans in the
Flagstar's delinquent asset portfolio (Flagstar MSR asset, MSR
assets serviced for others, and consumer loans). The leader is
responsible for developing and implementing the strategy associated
with, and managing the two teams critical to this operation: (1)
the Collections Call Center; and (2) the Default Servicing
Oversight (DSO) Operations, as well as the infrastructure that
supports them. The Collections Call center is responsible for
efficient, effective, and compliant customer telephone outreach at
the early stages of delinquency. The Default Servicing Oversight
Team represents each functional area of default (Collections, loss
mitigation, foreclosure, bankruptcy, reo), and is responsible for
managing Flagstar's two tier-one default servicing vendors (DSVs).
Role is responsible for developing and executing the department's
strategy to achieve operational excellence, and is responsible for
interfacing with senior leadership, and will represent the group to
key third parties including clients, investors/insurers, and
regulators. In addition to the DSVs, this position has senior-level
interaction with Flagstar's various risk groups (QC, compliance,
internal audit, etc), external regulatory agencies (OCC, CFPB) and
external investors (Fannie Mae, Freddie Mac, FHA).Provide day to
day leadership and management to two default operations teams
(Collections and DSO) to ensure efficient, effective and compliant
servicing of the delinquent asset portfolio with the assistance of
management level direct reports
Developing ongoing strategy and vision for default operations in
order to achieve and/or surpass all business goals and objectives,
while maintaining a conservative perspective of regulatory risk
Monitors and manages third party relationship and operations with
default servicing vendors, to ensure Servicing Agreements are
follow as expressed for the benefit of the company Evaluating
processes performed for improvement to reduce business risk and to
ensure overall business model operates to fullest capability and
functionality.
Providing, and managing team to provide best in class connectivity
and communications with internal risk and business, as well as
external client (MSR Owner), investor, and insurer relationships
((Fannie Mae, Freddie Mac, FHA, etc).
Continuously providing expert level strategic direction associated
with and comfortably communicating with regulatory agencies and
examiners including the OCC and the CFPB.
Job Requirements:
For internal use only: A Band
Keywords: Flagstar Bank, Troy , Sr Director of Default Servicing, Executive , Troy, Michigan
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