Digital Support Manager
Company: KYYBA, Inc
Location: Troy
Posted on: March 18, 2023
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Job Description:
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Job Description
Job Responsibilities
The Digital Support Manager role will own and drive technical
support and maintenance activities on large scale advanced customer
facing digital platforms to ensure that service level agreements
and customer support objectives are accomplished. This technical
leadership role requires a broad understanding of multiple
technologies, excellent problem-solving skills, service management
best practices, strong time management and exceptional
communication skills. The Digital Development Support Manager is
the "go to" person for achieving the delivery of operational
service levels to customers of digital customer facing
applications.
--- Responsibilities include technical management, application
management and operations
management for staff and vendors engaging in the day to day support
of systems.
--- Monitors all problems and balances between service reliability
and cost.
--- Responsible for day-to-day operations of - -portals,
reservations systems for electric vehicle launches, and
coordinating with internal and external organizations for support
of related applications
--- Ability to create and manage teams through application
operational lifecycle
--- Ensuring that the agreed IT services are met or exceeded
--- Integration and coordination with multiple internal and
external organizations to ensure that the required levels and
quality of service are achieved as defined.
--- Producing and maintaining a list of standard IT service
options, processes and agreements
--- Ensuring that appropriate IT service continuity plans have been
made to support the business and its continuity requirements.
--- Drive and reduce the number and severity of incidents and
problems on the business
--- Manage the development of small changes and maintenance to
applications
--- Ensure that standardized methods and procedures are used for
efficient handling of all system changes
--- Manage and control the installation of changes to IT
systems
--- Effectively manage expectations of the customer during the
planning and rollout of new releases
--- Direct the day to day activities of 4 to 6 subject matter
experts (SMEs) to balance small development projects, expert
consulting provided to larger projects and resolving severity 2 and
3 incidents
--- Act as a trusted "technical" advisor and "go to person" for the
process owners for application management and supporting
technologies.
--- Collaborate with business owners to develop operational and
support plans
--- Maintain a profound understanding of business strategies and
processes, and their associated applications
--- Own the systems support of all service applications
--- Ensure customer satisfaction
--- Manage the SSR project process along with the Digital PIM and
budgets
--- Follow best practice Service Management practices (ITIL),
including management of, incidents, problems, availability, and
capacity
Technical Experience
--- Expertise leading large scale applications and solution
architecture on a variety of platforms and services
--- Deep knowledge of information technologies (Database, Business
Intelligence, Infrastructure, Networks, Web & Integration
software)
--- Broad understanding of technologies and has experience in
implementation methodologies, software development life cycle
process, and project management
--- Strong Automotive OEM experience
--- Extensive background in designing architectural solutions for
large complex programs which results in representation in front of
Architecture Review Board (e.g., logical & physical architectures,
data classifications/protections, etc.)
--- Proven technical leadership experience
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba
has a global presence delivering high-quality resources and
top-notch recruiting services, enabling businesses to effectively
respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their
families is important to us. We are proud of our work culture which
embodies our core values; incorporating value, passion, excellence,
empowerment, and happiness, creates a vibrant and productive
atmosphere. We empower our employees with the resources,
incentives, and flexibility that they need to support a healthy,
balanced, and fulfilling career by providing many valuable benefits
and a balanced compensation structure combined with career
development. -
Disclaimer: -
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color,
sex, gender identity, sexual orientation, age, non-disqualifying
physical or mental disability, national origin, veteran status or
any other basis covered by appropriate law. Minorities / Females /
Protected Veterans / Individuals with Disabilities are encouraged
to apply. All employment is decided on the basis of qualifications,
merit, and business need.
Rewards:
Medical, dental, vision
401k -
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client -
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SELECT AWARDS
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Keywords: KYYBA, Inc, Troy , Digital Support Manager, Executive , Troy, Michigan
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