National Director, Clinical Informatics

Company: Centerwell
Location: Troy
Posted on: May 27, 2023

Job Description:

**Description**
Position Goal: Enable a provider and patient experience of the electronic record, analytics, and health technology that empowers patients to improve their health and quality of life.
**Responsibilities**
_Key Performance Indicators:_
+ Provider EHR experience (as measured by ARCH Collaborative or similar validated measure; include measurement of clinician 'pajama time' (ie charting nights/weekends), use of e-consults, registries, etc.)
+ Patient experience (as measured by a subset of CG-CAHPS and other measures that are influenced by the effective use of clinical information technology; may include measures of digital transformation such as use of video visits, patient portal use, online scheduling, etc.)
+ Impact of informatics enabled interventions to improve care for high risk groups (e.g. e-consults to reduce wait time for specialty care, remote patient monitoring and medication adherence to improve chronic disease management, integration of guidelines into clinical workflows, accurate and compliant charting by clinicians to ensure appropriate clinical interventions are targeted toward appropriate groups)
+ _Strategic responsibilities:_
+ _Strategy:_ Develop, socialize, and implement a clinical informatics and technology 3-year strategy that achieves the above goals in collaboration with leadership, operational leaders, IT, population health, EHR, and analytics
+ _Assessment:_ Develop a framework to assess care technology usability, functionality, reliability, and effectiveness from both the individual clinician's and the organization's perspective.
+ _Governance and Prioritization:_ Enable effective health information technology governance that manages demand for limited resources and prioritizes work that drives meaningful outcomes. Ensure clinicians feel engaged and respected in technology-related decision-making by partnering with market and national leaders, developing feedback forums, and creating closed-loop communication channels with stakeholders
+ _Operational responsibilities:_
+ _People:_ Drive clinical informatics SMEs and super-users to effectively support division and market teams in optimal use of informatics tools and resources
+ _Training:_ Partner with IT, Population Health, and EHR teams to support high-quality clinician informatics training
+ _Workflows:_ In collaboration with operational leaders, champion innovative and efficient technology-enabled clinical workflows
**Required Qualifications**
+ 5 or more years of management experience
+ A current and unrestricted license in at least one jurisdiction and willing to obtain license, as required, for various states in region of assignment
+ MD or DO degree
+ Board Certified in an approved ABMS Medical Specialty
+ _Characteristics of the qualified candidate:_
+ A highly credible clinical leader with deep understanding and empathy for the clinician and patient pain points in the day-to-day use of clinical information technology
+ Capable of developing and socializing a strategic informatics plan
+ Understanding of and experience with deploying technology to support value-based care
+ A passionate advocate for improving clinician and patient experience and effectiveness through enabling technology
+ An effective convener and synthesizer of clinical perspectives on health information technology who can appropriately and thoughtfully steward clinical and patient needs
+ Comfortable managing with influence in the context of multiple operational, development, and deployment initiatives in a matrixed environment through partnership with shared service and market clinical leaders and teams
+ Familiar with applicable health IT regulatory requirements and comfortable actively promoting organizational understanding and compliance
+ Experience leading large-scale electronic health record and technology change management projects and deployments
+ Formal certification in clinical informatics/technology or equivalent working experience
+ _Year-One Critical Success Factors:_
+ Create and socialize a 3-year clinical informatics strategy
+ Develop positive and effective working relationships with all informatics stakeholders, especially operational partners and leaders
+ Establish an informatics balance scorecard that tracks the position's key performance indicators
+ Support an effective e-consult program
**Additional Information**
_Reporting Relationships:_
+ VP/Chief Clinical Excellence Officer
_Other Key Relationships:_
+ SVP and Chief Medical Officer
+ Division Chief Medical Officers
+ Area Medical Directors
+ VP CIO Care Delivery
+ VP Population Health Analytics
**Scheduled Weekly Hours**
40Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources

Keywords: Centerwell, Troy , National Director, Clinical Informatics, Executive , Troy, Michigan