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Case Manager, Refugee Services

Company: Samaritas
Location: Troy
Posted on: May 7, 2024

Job Description:

Position Details

Do you have the ability to speak, read and write fluent English and Pashto and/or Dari?

Welcome to Samaritas Nation!

Samaritas is a Michigan-based human service organization that connects people with families and communities, empowers them to live their fullest life possible, and creates a ripple effect of transformation. The reference to the work of the Good Samaritan in our name is especially fitting as it is consistent with our mission, values and the services our faith-based company provides.

APPLY TODAY! #BeTheRock, creating ripples of positive transformation in the lives of those we are entrusted to serve!

This position is funded through a grant ending Sep 30, with the possibility to extend ending funding.

This position has a pay rate of $41,600.00 annual wage.

What's In It For You

Some of the benefits you may receive are:

Full Time/Part Time

Competitive Medical, Dental, & Vision benefits, effective the first of the month following 30 days of employment

Company paid Basic Life Insurance ($10,000 minimum for each full time and part time employee)

Company paid Short Term Disability accrual (Full time employees)

Retirement Plan (403b) - Company matches on first 1.5% of gross income at 133%

Great Personal Time Off (PTO) accruals

Awesome Employee Discounts

UKG Wallet - Pre-Pay Options

Plus, many more benefits


Retirement Plan (403b) - Contributions

Awesome Employee Discounts

UKG Wallet - Pre-Pay Options

Job Summary

Provides resettlement and support services to qualifying refugee clients in accordance with contract, organization and accreditation standards.

Duties and Responsibilities

Assess US Tie's and co-sponsor's ability to assist in resettlement services and to comply with Operational Guidance.

Coordinate all pre-arrival case activities, including housing arrangements and communications with US Ties and co-sponsors.

Complete home safety inspections. Furnish homes with furniture and required supply items.

Conduct initial airport reception and home safety orientation for arriving refugees.

Provide initial orientation and develop resettlement plan for new clients. Conduct ongoing cultural orientation and complete assessments demonstrating clients understanding and information retention.

Complete applications for Social Security card, public benefits and other applicable registrations within the required time periods.

Document all visits, case activity and all efforts to meet refugee material needs as outlined by Operational Guidance.

Maintain relevant reports and statistics related to client activities and program services. Complete program reports within required timeframe securing all required signatures.

Manage agency resettlement funds on behalf of assigned cases, monitoring balances, and ensuring proper entry of vouchers and supporting documentation.

Arrange client appointments and provide transportation for all New American services as required or needed, in compliance with applicable child safety laws.

Job Qualifications

Education, Training, and Licensure/Certification

Bachelor's degree in social work, psychology, public health or community services preferred, or equivalent experience working with refugees or other vulnerable populations.


Minimum one year experience in a culturally diverse environment or community services preferred.

Knowledge Skills and Abilities

Ability to work effectively in a cross-cultural context. Ability and willingness to work with refugees and other New Americans.

Ability to speak, read and write fluent English and Pashto and/or Dari.

Ability to demonstrate compassion and patience towards persons served. Basic understanding of refugee services.

Ability to work constructively with staff and clients. Ability and willingness to work as part of a team in achieving common goals. Basic knowledge of employment recruiting, interviewing, placement techniques and procedures.

Strong public speaking skills. Ability to relate creatively to representatives of various companies, community organizations and governmental agencies.

Ability to identify needs, interests, aptitudes, skills and problems, and refer clients to appropriate support services, agencies and programs.

Basic knowledge of and ability to learn local employer community within specific geographic area.

Knowledge of or ability to learn to utilize various computer programs including Excel spreadsheet and graphic programs.

Additional Work Requirements

Automobile travel required.

Valid unrestricted driver's license with good driving record and reliable personal transportation suitable for safely transporting clients. Valid proof of automobile insurance.

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Samaritas is an Equal Opportunity Employer: M/F/Vets/Disabled. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We can recommend jobs specifically for you!Samaritas is an Equal Opportunity Employer: M/F/Vets/Disabled (

Requisition Number2024-10696

Employee TypeTemporary

Hours Per Pay Period80


Work Hours8:30 a.m. - 5:00 p.m.

Weekends and/or Holidays RequiredNo

On Call RequiredNo

Position LocationUS-MI-Troy

Keywords: Samaritas, Troy , Case Manager, Refugee Services, Executive , Troy, Michigan

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