Manager - IT Application Support, Home Health/Hospice

Company: U.S. Medical Management
Location: Troy
Posted on: August 6, 2022

Job Description:

Manager - IT Application Support, Home Health/HospiceU.S. Medical Management (USMM) is one of the nation's largest home-based primary care practices. USMM is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes Visiting Physicians Association (VPA), Pinnacle Senior Care, Grace Hospice, Comfort Hospice, The Home DME and In-Home Health Assessments (IHA).Our Mission - "Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services" Our Values - Respect, Integrity, Teamwork and Excellence - are leading us to a better tomorrow for patient care. Why You Should Want to Work with Us Health, Dental, Vision, Disability & Life Insurance, and much more 401K Retirement Plan (with company match) Tuition, Professional License and Certification Reimbursement Paid Time Off, Holidays and Volunteer Time Paid Orientation and Training Great Place to Work Certified Established in 11 states Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!Position DescriptionThe Manager - IT Application Support, Home Health and Hospice is responsible for the day-to-day operations and strategic direction of the Application Support and QA teams. As the Manager - IT Application Support, Home Health and Hospice you will: Manage application support team responsible for providing support services for clinical applications and their associated integrations Create KPIs and hold the team accountable to meeting metrics Create plan for company growth including investment in new technologies to make the company more efficient Manage vendor relationships for product information, maintenance, billing, contract issues, and the timely resolution of escalated issues Develop, implement, and insure adherence to Application Support policies and procedures Work with IT management to provide effective solutions to business issues and communicate status of issues/resolutionsQualifications Bachelor's degree 5+ years of hands-on application support experience 2+ years of managing a support teamWon't you join us? We are seeking candidates who desire the opportunity and experience of delivering quality and compassionate healthcare - within proven care models - to elderly individuals and those with complex medical issues, who are the forefront of everything we do.

Keywords: U.S. Medical Management, Troy , Manager - IT Application Support, Home Health/Hospice, Healthcare , Troy, Michigan