Housing Advocate (FT Days)
Company: Neighborhood Service Organization
Location: Highland Park
Posted on: April 1, 2026
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Job Description:
Summary: Approach and engage shelter clients and activities
using Compassionate care approaches and interventions to facilitate
and motivate Clients toward permanent housing and positive change.
Observes and interacts with Clients throughout the facility to
ensure safety and assist with reaching positive program outcomes
and supportive services. Responsibilities: Practices the NSO’s
treatment model, ethics, standards of conduct and procedures.
Committed to continuing professional growth by reading various
forms of Organization or professional literature, attending
scheduled orientation, training classes, workshops, and cross
training by observing groups and staff. Reports all program
information to supervisors or assigned persons based on policies
and procedures, including CAM staff and other program teams to be
used for housing and program planning. This will include
emotionally challenging situations. Perform intake screening and
orientation for new clients entering shelter Responsible for
de-escalating Clients and guiding persons needing crisis assistance
and using training, tools, and sound judgement to minimize
challenging or aggressive behaviors. Responsible for monitoring
medications as prescribed by medical professionals and following
medication monitoring policy. Responsible for modeling, practicing,
supporting, and articulating the NSO’s treatment philosophy to
clients, volunteers, donors, and other staff. Responsible for
supporting the completion, accuracy, and documentation of Clients
intakes in accordance with NSO’s Documentation Policy. Responsible
for communicating organization procedures and expectations,
including Shelter expectations to clients. Responsible for positive
and professional interactions with Clients, coworkers, volunteers,
donors and organization partners. Responsible for assisting in
providing and documenting referrals to other community services,
appropriate for client support and care. Assist in providing
education, training, and coaching to Clients regarding establishing
and maintaining permanent housing. Responsible for learning and
accurately inputting data into the Homeless Management Information
System (HMIS). Committed to solving problems with Clients and other
co-workers to ensure a positive and productive working environment.
Maintain positive community relations with key community
partnerships including but not limited to law enforcement and
community mental health. Support the facilitation and document all
safety drills/tests and actual incidents, including critical
incidents, emergency plan drills or actual events and shift logs or
report Perform routine health and safety checks on all shelter
clients Assist in monitoring and maintaining a safe and secure
environment Assist with serving meals to shelter residents Provide
support to clients in achieving independence with activities of
daily living, such as hygiene, grooming, and daily routines. Stock
and organize supplies Assist in maintaining the cleanliness and
organization of the building Accept & organize donated items Answer
and direct phone calls Track, document, and communicate shelter
census and bed inventory Document incidents clearly and objectively
in the form of an Incident Report Attend monthly staff meetings and
individual supervision Complete all required training courses
Maintain compliance with all company policies and procedures and
applicable rules and regulations of grantors. Comply with and
adhere to department and NSO policies and procedures. Performs
other duties related to the essential duties of the position and
within the individual’s capabilities as assigned by one’s
supervisor. Professional Skills: Ability to use technology,
including Microsoft office, an electronic database. Ability to
document/communicate effectively verbally, in writing, and via
email. Ability to work effectively as a team, demonstrating a
professional demeanor and maintaining clear lines of communication
with teammates and leadership. Professionally represent NSO and
promote NSO mission and vision statements. Promote a harmonious
work environment. Ensure consumer satisfaction through process of
monitoring, improving, and delivering excellence in program
services. Open to new approaches and taking the steps to increase
knowledge, skills and abilities, both from within and outside NSO.
Model the Pillars and guiding principles of NSO at all times.
Candidate Requirements: High School Diploma or GED Experience in
customer service, human services or related field preferred but not
required. Some completion of college coursework in Social Work,
Psychology or related field preferred but not required Reliable
Transportation Working Conditions and Necessary Capabilities Works
in a homeless shelter type setting; uses a computer, telephone and
other office equipment as needed, to perform duties. The noise
level in the work environment is variable, due to frequent contact
with consumers Seeing/vision, talking/speaking and
listening/hearing are continuously required. Ability to stand for
long periods of time, walk long distances, bend, stoop, and lift-up
to 25lbs. May have exposure to cleaning chemicals as needed May
have potential exposure to airborne infectious agents, blood and/or
bodily fluids during medical emergencies. Ability to interact with
clients using compassion, empathy, dignity, and respect. Ability to
adapt rapidly to changes in environment, policies, and protocols.
Neighborhood Service Organization is an equal opportunity employer
and values diversity in its workforce. We encourage applications
from all qualified individuals, including those with diverse
backgrounds and those with disabilities.
Keywords: Neighborhood Service Organization, Troy , Housing Advocate (FT Days), Healthcare , Highland Park, Michigan
