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Customer Service Representative

Company: Aerotek
Location: Troy
Posted on: May 12, 2020

Job Description:

This person will be responsible for handling inbound calls pertaining to mortgage questions. Will receive questions from borrowers, insurance agents and financial institutions. When they are not taking calls on the mortgage line, they will be taking calls on the insurance lines. The candidates will be cross trained to handle all calls eventually. The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions. In addition to answering questions and assisting clients, the CSR must be able to multi-task between various systems to research and document the phone calls. The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis. Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. Outbound calls are also often necessary. Will be handling 50-70 calls per day About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing -- Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Keywords: Aerotek, Troy , Customer Service Representative, Hospitality & Tourism , Troy, Michigan

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