Customer Service Representative

Company: Farm Bureau Life Insurance Company of Michigan
Location: Troy
Posted on: November 22, 2021

Job Description:

Farm Bureau Life Insurance Company of MichiganJob ID: 2021-3391# of Openings: 1Location: Troy, MICategory: Customer Service/SupportCompany Name: Farm Bureau Life Insurance Company of MichiganStatus: Regular Full-TimeWork Hours: Monday-Friday, 8:30 a.m.-4:30 p.m.Salary Minimum: USD $38,825.00/Yr.OBJECTIVETo prepare the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell and service clients. To provide excellent customer service in a prompt and professional manner. To provide operator service during normal business hours by answering and taking ownership as much as possible of all incoming calls to the Area Service Office (ASO) in a quick and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, face-to-face and through daily document listings and activities reports.RESPONSIBILITIESAssist customers and potential customers with questions regarding billing, insurance coverages and member benefits.Receive, process and verify insurance and membership transactions.Take ownership of complaints and inquiries and proactively follow through to resolution.QUALIFICATIONSRequired: High school diploma or equivalent required. Experienced computer usage and proven skills in Microsoft Outlook, Word, Excel and PowerPoint required. Demonstrated ability to learn new technologies required. Active P/C license required or must be successfully obtained within 90 days of employment. Keyboarding skills with accuracy required. Willingness to pursue continuing job-related training and education required.Preferred: Associate's degree preferred with focus on business administration, management, insurance or finance, or equivalent experience may be considered. Minimum six months' experience in insurance processing preferred. One-year professional office experience and customer service preferred. PM19All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.PI153170497

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