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Customer Service Representative

Company: The Phillip Charles Group
Location: Troy
Posted on: January 5, 2022

Job Description:

Pay Rate for the Customer Service Associate is $15.00 to $16.00 per hour. Work hours 8:30 a.m. to 5:00 p.m., Monday through Friday.

This is a contract to hire opportunity starting once hired directly with the company you will receive great benefits.

Customer Service Job Duties:
Prioritize and process daily tasks
Gather required information from contractors
Send releases for funds to the appropriate department
Take inbound calls from distressed clients
Gather accurate data from client
Enter data into system
Provide customer service and guidance to clients
Determine which process will be best suited for each client's individual situation
Assist with solving client issues

Customer Service Job Requirements:
Strong Communication skills (both written and oral)
Ability to work at a fast pace
Ability to be detail oriented
Strong Microsoft Excel skills
Willingness to work in a team environment
Reliable transportation to the I-75 and Crooks Road area of Troy
Ability to sit for long periods of time

Customer Service Skills Needed:
Excellent communication skills
Problem solving skills
Empathy for clients
Call Center skills
Microsoft Outlook
Microsoft Word
Strong Microsoft Excel skills

The Phillip Charles Group has been serving the local metro Detroit area for the past 30 years and has built incredibly strong partnerships with our clients, candidates and employees.

Customer Service Benefits Once a Direct Employee of our Client will include:
Health and Dental Insurance
Stock Options
Flexible Spending Account (for healthcare etc.)
401K with a 4% Match
Tuition Reimbursement (up to $5,000 per year)
Paid Time off
Sick Pay

Job Type: Full-time

Salary: $15.00 to $16.00 /hour

Interested and qualified candidates for the opening should submit their resume for immediate consideration to . Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview

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Keywords: The Phillip Charles Group, Troy , Customer Service Representative, Hospitality & Tourism , Troy, Michigan

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