Customer Success Manager / Customer Service Representative
Company: Bullfrog Group, LLC
Location: Troy
Posted on: August 1, 2022
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Job Description:
Job Description Here at BULLFROG, we are the leading company in
our industry for Cisco Webex Cloud Calling solutions. We are hiring
an experienced Customer Success Manager to help us keep growing. If
you're dedicated and ambitious, BULLFROG is an excellent place to
grow your career. Responsibilities for Customer Success Manager
Transition customers from sales to installation to
post-installation support Establish clear retention goals and
process milestones for the client and employees to work toward
Onboarding new customers and setting up their new products and
services Seek to promote the value of the product and upsell
products and services and promoting value through customer
experience Assist in creating training courses and educational
materials for other members of the team Review customer complaints
and concerns and seek to improve all aspects of the customer
experience Promote an energetic fan base for products and locate
brand ambassadors to share the product's benefit and value Maintain
a detailed understanding of products and services, assist customers
with questions and suggest the best products for their needs
Optimize existing processes within the company and actively enhance
all Customer Success initiatives Qualifications for Customer
Success Manager 3-5 years of experience in customer service or
customer success position strongly preferred Experience promoting
value through customer experience Exceptional ability to
communicate and foster positive business relationships Technical
skills required as they relate to the use of the products and
services Accountability and personal organization are essential
Experience in managing a diverse group and training each according
to company standards Ability to establish milestones and keep all
team members on task Experience analyzing and optimizing the
existing processes in the Customer Success department Deep
understanding of customers concerns and thoughts regarding the use
of products, and the ability to troubleshoot as needed Company
Benefits Regularly Scheduled Training Health Care Benefits Paid
Vacation Paid Holidays Paid Sick Time Relaxed, Casual Work
Environment Company Parties & Outings Provided with a Mac Book Pro
with dual monitors Opportunities for Growth Job Type: Full-time
Pay: $13 - $15/hr to start Company Description Listed, on the Inc.
5000, as one of the fastest growing companies in America, Bullfrog
provides business communications to small and mid-sized businesses
across the country. We are a fast paced, hyper-growth, high energy
environment (think Wolf of Wall Street). We are looking for men and
women that wake up ready to win, passionate, high-energy, and able
to think on their feet. If you want to make money, wish you could
work 8 days a week (we work 5), love a fast paced environment,
don't like being bored, this might be the position for you. We have
a fun and exciting environment, we prioritize family first, and
love winning.
Keywords: Bullfrog Group, LLC, Troy , Customer Success Manager / Customer Service Representative, Hospitality & Tourism , Troy, Michigan
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