Customer Success Manager / Customer Service Representative

Company: Bullfrog Group, LLC
Location: Troy
Posted on: August 1, 2022

Job Description:

Job Description Here at BULLFROG, we are the leading company in our industry for Cisco Webex Cloud Calling solutions. We are hiring an experienced Customer Success Manager to help us keep growing. If you're dedicated and ambitious, BULLFROG is an excellent place to grow your career. Responsibilities for Customer Success Manager Transition customers from sales to installation to post-installation support Establish clear retention goals and process milestones for the client and employees to work toward Onboarding new customers and setting up their new products and services Seek to promote the value of the product and upsell products and services and promoting value through customer experience Assist in creating training courses and educational materials for other members of the team Review customer complaints and concerns and seek to improve all aspects of the customer experience Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs Optimize existing processes within the company and actively enhance all Customer Success initiatives Qualifications for Customer Success Manager 3-5 years of experience in customer service or customer success position strongly preferred Experience promoting value through customer experience Exceptional ability to communicate and foster positive business relationships Technical skills required as they relate to the use of the products and services Accountability and personal organization are essential Experience in managing a diverse group and training each according to company standards Ability to establish milestones and keep all team members on task Experience analyzing and optimizing the existing processes in the Customer Success department Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed Company Benefits Regularly Scheduled Training Health Care Benefits Paid Vacation Paid Holidays Paid Sick Time Relaxed, Casual Work Environment Company Parties & Outings Provided with a Mac Book Pro with dual monitors Opportunities for Growth Job Type: Full-time Pay: $13 - $15/hr to start Company Description Listed, on the Inc. 5000, as one of the fastest growing companies in America, Bullfrog provides business communications to small and mid-sized businesses across the country. We are a fast paced, hyper-growth, high energy environment (think Wolf of Wall Street). We are looking for men and women that wake up ready to win, passionate, high-energy, and able to think on their feet. If you want to make money, wish you could work 8 days a week (we work 5), love a fast paced environment, don't like being bored, this might be the position for you. We have a fun and exciting environment, we prioritize family first, and love winning.

Keywords: Bullfrog Group, LLC, Troy , Customer Success Manager / Customer Service Representative, Hospitality & Tourism , Troy, Michigan