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Housekeeping Manager

Company: Pyramid Hotel Group
Location: Troy
Posted on: January 24, 2023

Job Description:

At the Hilton Garden Inn Detroit Troy we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hilton Garden Inn Detroit Troy can mean for you! Hilton Garden Inn Detroit Troy boasts 114 guest rooms, and 2,700 sq ft of event space. We are looking for a Housekeeping Manager whose duties will include:

  • Interview, hire, train, supervise, develop, discipline, and counsel team members accordingly
  • Maintain inventory of all guest rooms and housekeeping supplies including all month end inventories
  • Address guests complaints regarding housekeeping service
  • Check vacant, expected departure, and discrepant rooms
  • Clean rooms and assist in laundry when necessary
  • Inspect linen closets and storage areas
  • Maintain Lost & Found log
  • Prepare schedules, reports, and ensure proper staffing levels based on hotel's occupancy
  • Operate hotel property management system
  • Issue and inventory keys
  • Ensure property operations meet all internal audit standards
  • Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards and promotes team member empowerment
  • Schedule and conduct departmental meetings
  • Keep work area neat and organized
  • Maintain good working relationship with other departments
  • Examine carpets, drapes, and furniture for stains, damage or wear and report need for room repairs to the Chief Engineer and the General Manager
  • Must have at least 2 years housekeeping experience, and 3 years supervisory experience
  • Must be able to analyze routine data to make appropriate judgements regarding the process of inspecting/cleaning guest rooms and supervisory duties.
  • Must be able to push/pull/lift up to 50 pounds. Job frequently requires use of arms, hands, and fingers. Requires walking, sitting, crouching, kneeling, standing.
  • Brand experience is a plus!Opening ID: 2023-22830 External Company URL: https://careers-phg.icims.com Street: 200 Wilshire Dr

Keywords: Pyramid Hotel Group, Troy , Housekeeping Manager, Hospitality & Tourism , Troy, Michigan

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