Loss Draft Rep. 16/hr
Company: Aston Carter
Location: Troy
Posted on: March 19, 2023
Job Description:
Loss Draft Associate- Interviewing ImmediatelyDescription:
- Hours: 8am to 4:30pm during training, the first 2 weeks. Must
not miss any time during this time. Schedule to stay the same
after. Some flexibility within an hour each way.
- Fully on-site position for the first 12 weeks. After that they
will be transitioned to a hybrid schedule
- Position will start out at $16, upon conversion they will
consider increases based on performance and attendance.Loss Drafts
Associates will assisting customers with claims on their
homeowner's insurance. The specialist manages the loss claim from
the point of reporting through completion of the repairs. Must have
strong verbal and written communication skills to respond to
questions and requests from clients, staff, borrowers, contractors,
adjusters, and agents quickly and accurately. All activity
pertaining to the claim must be documented and draws are issued for
the repairs as needed. Processing must meet all compliance
requirements. The specialist must demonstrate the ability to make
decisions, problem analysis, and promptness to ensure the client's
needs are met on a timely basis.Claims can be very dramatic like a
fire or a flood. The role will consist of assisting clients with
releasing funds to be paid to restoration companies to perform
repairs on their property. Most of the time there is more
information or guidelines that need to be met before these funds
can be released.---Approx. minimum of 25 calls per day---Customers
can be very angry and upset at times---Associates must be willing
to listen and understand the customer's frustration---Must be able
to stay calm under pressure---Should not cut off the customers---Be
able to problem solve with the customer and make them feel at
ease--- (An example would be - a storm damaging someone's house -
the homeowner want the house fixed as soon as possible, and doesn't
have the funds available immediately to pay for the repairs -
Proctor will identify how much they can endorse to the customer at
a time - may have to send inspectors out before they send the full
100% of the checkCandidates will go through training of shadowing
and a little class work initially to understand the industry and
the Proctor processAdditional Skills & Qualifications:MUST HAVE:-
office experience in a customer service, administrative, data entry
or production role (1+ year)- ATTENDANCE: must be there every day!
Check Refs!- tech savvy - able to use multiple monitors, multiple
programs running at one time- at least 35 WPM- great verbal and
written communication skills- analytical, ability to solve a
problem (in this case the claim)- active internet connection at
home, if they are to work a hybrid schedule in the futureNICE TO
HAVE:- basic to intermediate excel skills- insurance or mortgage
experience in any capacity- homeowner claims experience About Aston
Carter: Please Note: Scammers are posing as Aston Carter. We'll
never contact you via Gmail, Telegram, or WhatsApp and we'll never
solicit money from you. At Aston Carter, we're dedicated to
expanding career opportunities for the skilled professionals who
power our business. Our success is driven by the talented,
motivated people who join our team across a range of positions -
from recruiting, sales and delivery to corporate roles. As part of
our team, employees have the opportunity for long-term career
success, where hard work is rewarded and the potential for growth
is limitless. Established in 1997, Aston Carter is a leading
staffing and consulting firm, providing high-caliber talent and
premium services to more than 7,000 companies across North America.
Spanning four continents and more than 200 offices, we extend our
clients' capabilities by seeking solvers and delivering solutions
to address today's workforce challenges. For organizations looking
for innovative solutions shaped by critical-thinking professionals,
visit . Aston Carter is a company within Allegis Group, a global
leader in talent solutions. The company is an equal opportunity
employer and will consider all applications without regards to
race, sex, age, color, religion, national origin, veteran status,
disability, sexual orientation, gender identity, genetic
information or any characteristic protected by law. If you would
like to request a reasonable accommodation, such as the
modification or adjustment of the job application process or
interviewing process due to a disability, please call or email for
other accommodation options. However, if you have questions about
this position, please contact the Recruiter located at the bottom
of the job posting. The Recruiter is the sole point of contact for
questions about this position.
Keywords: Aston Carter, Troy , Loss Draft Rep. 16/hr, Human Resources , Troy, Michigan
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