Sr. Employee Relations Specialist

Company: Encore Capital Group
Location: Troy
Posted on: October 30, 2025

Job Description:

The Sr. Employee Relations Specialist plays a key role responsible for the implementation, administration, of the Companys employee relations and complaint investigation processes. The Sr. Employee Relations Specialist will investigate, advise, and train others on HR matters such as policy violations, employee misconduct, concerns, complaints, and disputes. This role requires a passionate leader who is adept in creating robust solutions tailored to meet the diverse needs of our workforce, ensuring both legal and regulatory compliance and alignment with our organizational goals and the Company’s Mission, Vision, and Values. RESPONSIBILITIES Investigate and assist with resolution of employee relations concerns, complaints, disputes, and agency charges to ensure fair, consistent, and proper resolution in consideration of company policy, procedures and Mission, Vision, and Values. Review and evaluate employee corrective action submissions to ensure alignment with company policies, legal compliance, and best HR practices. Provided guidance to managers on appropriate documentation, consistency in disciplinary actions, and adherence to procedural fairness. Monitor internal metrics, external regulations, and industry best practices to diagnose and, in partnership with other HR functional leaders (compliance, business partner, talent management, employee experience, etc.), proactively suggest or make improvements to minimize future ER issues as well as to inform policy, process, and training improvements. As needed, work reactively on crisis-management situations that typically can only be successfully addressed under time constraints. While proactivity and risk mitigation are promoted, balancing time between planned ER tasks/projects and crisis-response is a critical component for success. Perform other duties, as assigned. TRAVEL REQUIRMENTS: Domestic Travel: 15% International Travel: 0% MINIMUM REQUIREMENTS EDUCATION: Bachelors FIELD OF STUDY: Human Resources or another related field EXPERIENCE: 5 years of progressive HR experience, 3 years progressive HR experience handling complex internal investigations, employee relations, and partnering with business and HR leaders CERTIFICATION(S): PHR, SHRM-CP, ER related certifications KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Highly skilled in investigating and advising on complex employee complaints ensuring consistency and fairness with company policies, processes and Mission, Vision, and Values Proficiency in Word, Excel, PowerPoint, and Outlook. Proven ability to deliver high-quality results while handling multiple priorities Resiliency, creative thinking, and strong problem-solving skills Knowledge of Title VII, ADEA, ADA, and related U.S. employment laws Prior experience working with remote and cross-functional teams Experience tracking employee complaints and response to investigations in risk/compliance platforms (i.e. Navex) PREFERRED QUALIFICATIONS EDUCATION: Bachelors FIELD OF STUDY: Human Resources or another related field EXPERIENCE: 5 years conducting complex investigations, crisis management, sensitive employment separations, and investigations experience at a multi-site company KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Experience supporting Legal with charges from the EEOC and similar state agencies, as needed Starting Compensation Annual Salary: $67,000.00 - $80,000.00 (Amount based on office location, relevant experience, skills, and competencies) If you are wondering why you should work for us, here is something to help you decide: Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus. Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy. Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations. Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for. Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more. Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually. Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you. New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options. Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings. Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. About Us Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law.

Keywords: Encore Capital Group, Troy , Sr. Employee Relations Specialist, Human Resources , Troy, Michigan