Technical Operations Engineer

Company: C-Vision Inc.
Location: Troy
Posted on: May 3, 2020

Job Description:

Job Title Technical Operations Engineer Location Detroit, MI Duration 12 Months Contract JOB RESPONSIBILITIES bull Investigate end-to-end system performance and customer experience issues while applying sound technical judgment with data for the develop of a sensible containment or resolution bull Design, develop, and implement tools andor processes to automate routine tasks as necessary to achieve operational efficiencies bull Work as liaison between technical teams and call center operations to ensure a successful customer experience post system implementation or back office deployment bull Display strong desire to learn and master new disciplines, striving to achieve subject matter expertise reputation in your designated area of responsibility bull Improve the customer experience or resolve problems at first contact. bull Communication abilities to share meaningful analyses and recommendations to non-technical audiences and executives bull Ability to mine vehicleuser data gathered through multiple systems and present the data in a way to highlight patterns, anomalies, relationships and trends bull Identify, quantify and communicate complex system issues impacting customers to leadership in a clear and concise manner bull Define system requirements for application changes or enhancements, open defects with appropriate supporting information using enterprise tools bull Communicate all issues found with product owners and drive issue resolution bull Recognizes, communicates, and follows safe work practices as the highest priority and establishes guidelines for ergonomics, healthsafety and housekeeping bull Frequent contact with others outside the work group bull Keeps management informed of developments as they occur bull Track connected feature rollout globally and work with Back-Office SMT for environment readiness EDUCATION bull Bachelorrsquos degree in computer science, engineering, information systems or other related field, or equivalent experience. TOP 3 SKILLS bull Strong SQL knowledge bull JAVAAndroid software engineering bull Infotainmenttelematics experience bull 2-4 year's experience bull Previous GM experience would be a plus REQUIRED SKILLS AND EXPERIENCE bull 2-4 year's experience years of troubleshooting and system analysis experience (operations environment preferred) bull Proficiency interacting with relational database structures (Oracle databases) bull The ideal candidate will also have a working understanding of SQL bull Proficiency with MS Office suite and specifically MS PowerPoint and MS Excel bull Strong understanding of call center applications, application integration and work flows to support enhancements that benefit the user experience. bull High level of interpersonal skills to work effectively with others bull High level of analytical ability where problems are unusual and difficult bull Well-developed oral and written communication skills bull High level oral and written communication skills to work within a team bull High level interpersonal skills to work effectively with all levels of the organization, motivate employees and elicit work output bull High level understanding of vehicle connectivity architecture bull Understanding of Infotainment backend components. bull Knowledge of GM tools including NeoVi Fire, VSPY, DPS, ADB, etc. PREFERRED SKILLS AND EXPERIENCE bull Strong Database skills and significant SQL query development experience bull Prior experience with vehicle infotainment, telematics, or navigation systems bull Strong understanding of application architecture and system integration including web services and APIs bull Familiarity with Cloud Message APIs and Push Notifications bull Experience participating in Failure Mode and Effect Analysis (FMEA) activities bull EngineeringManufacturingIT or related degree bull Experience with NewMajor Vehicle Launch bull Understanding of the Back-Office development release process bull Prior Development andor Validation experience of connected featuresfunctions beneficial bull Ability to identify and remove roadblocks and escalate as appropriate bull Excellent conflict resolution skills bull Interpersonal skills to work effectively with others, motivate employees and drive work output bull Comfortable dealing with ambiguity in a quickly evolving environment SOFT SKILLS bull Energetic, process driven, motivated to get things closed and discover root cause and work with multiple stakeholders ADDITIONAL INFORMATION bull SSV will be conducted by phone screen and followed by a second step video conference meeting. bull Driving a GM vehicle will be include as a part of the job responsibilities once team is back in the office bull Manager is comfortable with candidate starting working from home while GM is still remote. Worker will be expected to report to GM facility full time once WFH order is lifted.

Keywords: C-Vision Inc., Troy , Technical Operations Engineer, IT / Software / Systems , Troy, Michigan