Technical Support Representative

Company: Kelly
Location: Troy
Posted on: January 15, 2021

Job Description:

Job Description Are You Looking for What-s Next in Your Career? New Job New Beginning New You Our Technical Support advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a remote call center environment. What Your Remote Work Environment Looks Like A private workspace with locked door in your permanent residence Quite environment free of background noise and interruptions A secure workspace free from cell phones/video devices Arrangements for dependent care and other obligations What You-ll Love About Us Paid training at $13.50 Increase to $15.00/hour after successful graduation of Nesting - (roughly 5 weeks of employment) You may be eligible for Benefits and Paid Holidays after 90 days in our call center production environment 99% of promotions from within with explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training What You-ll Do Every Day You-ll interact with up to 3 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need. Locating music, apps, and movies on various devices Billing issues Fraud management Product feature inquiries Resolving username and password difficulties Troubleshooting email issues Navigating customers through various apps Data sharing & synchronization troubleshooting Verifying proper hardware and software configuration and set up Diagnosing and resolving issues including: internet connectivity, email, application downloads, and more Requirements What We-ll Love About You Regular, consistent and punctual attendance. Must be able to work a full-time schedule, 38 hours a week at minimum, including nights and weekends, holidays, variable schedule(s) and overtime as necessary Must be able to work a 2nd shift between 1pm - 1am EST Must be able to work in a fast paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers Possesses a strong work ethic with a stable work history Great communication skills Desire a long-term career with growth Openness to feedback and willingness to improve Familiarity with iOS and/or MacOS, or comparable technology What You-ll Need High School Diploma or GED 18 years or older Minimum 6 months of customer service experience Legal authorization to work in the US High speed internet service #KellyConnect Why Kelly--? Interested in contact centre opportunities that offer freedom and flexibility, and truly value your skills? We thought so. We're KellyConnect---and wherever life takes you, we have great contact centre opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are. About Kelly-- At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly, Troy , Technical Support Representative, IT / Software / Systems , Troy, Michigan