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Software Support Specialist

Company: tylertech
Location: Troy
Posted on: November 22, 2021

Job Description:

DescriptionYour mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems. In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Are you ready to make a difference for our clients and be a part of helping them serve their communities?ResponsibilitiesProvide high-quality phone and email support of Tyler's New World Public Safety software applicationsPerform extensive troubleshooting of key software and hardware components to closureTake ownership of technical incidents and coordinate resolution with product development team when necessaryReplication of complex client issuesTrain clients in system operation and software functionalityQualificationsGeneral technical knowledge of Microsoft products and technologies including Windows Servers and SQL databasesExperience with Unix would be a plusReadiness to learn new technologies at lightning speedCommitment to providing an exceptional experience to our clientsFlexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 9PMSQL experience highly preferred#INDPS#DICEPS

Keywords: tylertech, Troy , Software Support Specialist, IT / Software / Systems , Troy, Michigan

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