Senior Programmer Analyst
Company: Ipsos North America
Posted on: January 4, 2022
Ipsos - Who We areAt Ipsos we are passionately curious about
people, markets, brands and society. We deliver information and
analysis that make our complex world easier and faster to navigate
and inspires our clients to make smarter decisions.
We believe that our work is important. Security, Simplicity, Speed
and Substance apply to everything we do. Through specialization, we
offer our clients a unique depth of knowledge and expertise.
Learning from different experiences gives us perspective and
inspires us to boldly call things into question, to be
By nurturing a culture of collaboration and curiosity, we attract
the highest caliber of people who have the ability and desire to
influence and shape the future.
"Game Changers" - our tagline - summarizes our ambition.
Ipsos - Customer Experience Service LineOur Customer Experience
service line specializes in all matters relating to measuring,
managing and improving customer relationships and the overall
customer experience. We help our clients manage the experiences
they deliver in a way that maximizes the value of both customers
and employees to their organization.
The Programmer Analyst role is a key role in the CX organization as
we expand and grow our advisory, analytics, and technology focused
portfolio of offerings and services. This role is intended to be a
hybrid between a traditional solutions consultant and a client
services role to help us in scoping, planning and providing
guidance to our clients as they embark on CX programs that have
technology platforms at the core of the solution. They translate a
customer's needs into a solution-oriented vision and technical
architecture that can be executed by our consulting organization.
They will have a portfolio of clients, as well as training
responsibilities. The Programmer Analyst must have a strong desire
and ability to leverage both technical and sales skills while
playing a key role from pre-sales through client onboarding, as
well as, ongoing client success.
What youll doThe Senior Analyst will provide support to a dynamic
team of research professionals by helping configure data capture,
analysis, and reporting systems and working with the research data
that flows through those systems. They will be an integral part in
the maintenance and growth of long term client relationships.
- Manage and coordinate all aspects of the research process
including: questionnaire writing, design, develop, and maintain
SAAS computer programs, and analysis and interpretation of
- Work with teammates to implement new features or change
- Innovate and design efficient solutions for internal teams and
- Provide technical program support to extend reach of programs
on both new and existing programs
- Test, debug, and fix bugs in existing programs.
What youll need
- Completed Bachelor's Degree in related field
- 3-4 years of experience in computer science, programming,
customer service or market research fields
- A proven track record for accomplishing detail-oriented tasks,
both independently and as part of a team
- Demonstrated ability to deliver product or technology-based
projects for large enterprises
- A willingness to learn and apply new technologies
- Excellent verbal and written communication skills and
meticulous attention to detail
- Technical product and technology ecosystem acumen
- General platform configuration capability / ability to learn
- Experience or certifications with EFM platforms (Qualtrics,
Medallia, and InMoment)
Ipsos' Commitment to Diversity & InclusionIpsos recognizes the
necessity of building an inclusive culture that values each
employee's individuality and diverse perspectives. For more than 40
years, our mission has been to generate and analyze data about
society, markets, brands, and behaviors to provide our clients with
the insights that elevate their understanding of the world. This
could not be fulfilled without Ipsos' diverse employees who compile
and analyze this data-they are the essence of who we are and what
We are committed to providing equal opportunity to all employees,
creating an environment that promotes inclusion, and allowing
employees from all walks of life to flourish. Ipsos encourages our
employees to act in a respectful and responsible manner, in line
with codes of best practices concerning diversity and inclusion,
human rights, equality, and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to age,
race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or any other protected
class and will not be discriminated against on the basis of
Keywords: Ipsos North America, Troy , Senior Programmer Analyst, IT / Software / Systems , Troy, Michigan
Didn't find what you're looking for? Search again!