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Senior Programmer Analyst

Company: Ipsos North America
Location: Troy
Posted on: January 4, 2022

Job Description:

Ipsos - Who We areAt Ipsos we are passionately curious about people, markets, brands and society. We deliver information and analysis that make our complex world easier and faster to navigate and inspires our clients to make smarter decisions.
We believe that our work is important. Security, Simplicity, Speed and Substance apply to everything we do. Through specialization, we offer our clients a unique depth of knowledge and expertise. Learning from different experiences gives us perspective and inspires us to boldly call things into question, to be creative.
By nurturing a culture of collaboration and curiosity, we attract the highest caliber of people who have the ability and desire to influence and shape the future.
"Game Changers" - our tagline - summarizes our ambition.
Ipsos - Customer Experience Service LineOur Customer Experience service line specializes in all matters relating to measuring, managing and improving customer relationships and the overall customer experience. We help our clients manage the experiences they deliver in a way that maximizes the value of both customers and employees to their organization.
The Programmer Analyst role is a key role in the CX organization as we expand and grow our advisory, analytics, and technology focused portfolio of offerings and services. This role is intended to be a hybrid between a traditional solutions consultant and a client services role to help us in scoping, planning and providing guidance to our clients as they embark on CX programs that have technology platforms at the core of the solution. They translate a customer's needs into a solution-oriented vision and technical architecture that can be executed by our consulting organization. They will have a portfolio of clients, as well as training responsibilities. The Programmer Analyst must have a strong desire and ability to leverage both technical and sales skills while playing a key role from pre-sales through client onboarding, as well as, ongoing client success.
What youll doThe Senior Analyst will provide support to a dynamic team of research professionals by helping configure data capture, analysis, and reporting systems and working with the research data that flows through those systems. They will be an integral part in the maintenance and growth of long term client relationships.

  • Manage and coordinate all aspects of the research process including: questionnaire writing, design, develop, and maintain SAAS computer programs, and analysis and interpretation of results.
  • Work with teammates to implement new features or change existing features.
  • Innovate and design efficient solutions for internal teams and external clients.
  • Provide technical program support to extend reach of programs on both new and existing programs
  • Test, debug, and fix bugs in existing programs.

    What youll need
    • Completed Bachelor's Degree in related field
    • 3-4 years of experience in computer science, programming, customer service or market research fields
    • A proven track record for accomplishing detail-oriented tasks, both independently and as part of a team
    • Demonstrated ability to deliver product or technology-based projects for large enterprises
    • A willingness to learn and apply new technologies
    • Excellent verbal and written communication skills and meticulous attention to detail
    • Technical product and technology ecosystem acumen
    • General platform configuration capability / ability to learn new platforms
    • Experience or certifications with EFM platforms (Qualtrics, Medallia, and InMoment)
      Ipsos' Commitment to Diversity & InclusionIpsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.
      We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and allowing employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with codes of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
      Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

Keywords: Ipsos North America, Troy , Senior Programmer Analyst, IT / Software / Systems , Troy, Michigan

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