Technical Support Specialist - Remote
Company: WP Engine
Location: Troy
Posted on: July 31, 2022
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Job Description:
As a Technical Support L1, you'll be providing support to our
customers primarily using live chat, but also over the phone and
via support tickets. You will serve as the first point of contact
for our customers, supporting all of their WordPress questions and
needs. You will develop a deep technical knowledge of the various
open source technologies which deliver amazing digital experiences
for our customers.WP Engine cares about you, meaning that we invest
in both personal and professional development. Our mission is to
develop you to your full potential and work with you through each
stage of your career. We like to promote people within our
business, and many of those folks started out in technical support.
We recognize and reward talent, at WP Engine the best get better.
If you are a self-motivator seeking a challenge and can think
creatively, then this role is for you!Requirements for the Role:1-2
years of experience working in technical support or a customer
service position.Open source content management systems.WordPress:
knowledge of WordPress, Plugins, and Themes.Knowledge of DNS and
SSL.You understand the usage of file systems and the tools for
remotely managing web content on a web or file server.Knowledge of
Linux Command Line.You have experience with StudioPress and/or the
Genesis framework.You have previous experience with online Chat
and/or instant messaging tools.You have previously worked with
customers via phone support.Understanding of the core error codes
associated with web hosting.Contract type:Effective
(CLT)Salary:NegotiableWork schedule:Mon - Fri09:00 - 18:00, 08:00 -
17:00Benefits:Career Plan, Health Plan, OthersBenef--cios:Plano de
Carreira, Plano de Sa--de, Outros
Keywords: WP Engine, Troy , Technical Support Specialist - Remote, IT / Software / Systems , Troy, Michigan
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