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Sr. Systems Administrator/OPEX

Company: V2Soft
Location: Troy
Posted on: January 24, 2023

Job Description:

V2Soft ( ) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer's true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.

Job Title: Sr. Systems Administrator

Experience Level: 5-10 years

Skills & Job Responsibilities;

System Administration and Monitoring

  • Provides software support through upgrading, patching, trouble shooting, and installation.
  • Perform testing and monitor for quality assurance.
  • Coordinates product installations with an implementation schedule.
  • Provides technical and product support to product owners and bank personnel.
  • Responsible for documenting, tracking and reporting on all outstanding vendor issues
  • Identify trends and patterns of outstanding issues, reporting to the vendor and/or various teams as necessary.
  • Responsible for incident and problem Management. Project Delivery and System Analysis
  • Provide operational subject matter expertise on process re-engineering initiatives and projects with third party vendors.
  • Participate as a system SME in project related meetings. Handles Escalated Helpdesk Support Issues
  • Responsible for analysing non-routine problem-solving inquiries that are highly technical in nature.
  • Troubleshoot and resolve software and connectivity problems, including user access and component configuration.
  • Provides solutions for escalated software related issues.
  • Escalates incidents in a timely manner and involves appropriate personnel as required.
  • Independently diagnose and resolve complex problems or requests.
  • Accurately assesses the reported situation and provides detailed statistics in a timely manner. Skills
  • Proven process design and implementation experience with ability to integrate people, process and technology to deliver measurable service improvements.
  • Results-oriented, able to quickly sort through information with limited or no supervision.
  • Experience working collaboratively with various groups with potentially disparate objectives and vendors.
  • Experience with process automation solutions.
  • In-depth banking system & product knowledge as well as banking industry standards and federal regulations.
  • Strong project management skills managing the full project life cycle with system implementations and managing vendor relationships.
  • Strong knowledge of Microsoft Office including Excel and Word.
  • Working knowledge of writing SQL Scripts
  • Experience developing business processes and procedures.
  • Ability and willingness to work extended hours and be on call for evenings and weekends as needed.

    V2Soft is an Equal Opportunity Employer ( EOE).

    - to view all of our open opportunities and to learn more about our benefits.

Keywords: V2Soft, Troy , Sr. Systems Administrator/OPEX, IT / Software / Systems , Troy, Michigan

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