Supervisor - Information Technology
Company: Integrated Resources, Inc
Location: Troy
Posted on: March 18, 2023
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Job Description:
Duties:
GENERAL SUMMARY/PRIMARY FUNCTION: Responsible for the development,
enhancement, implementation, and support of any business
application and the systems analysis and programming activities
that enable the organizations business and administrative
processes. Oversees a team of IT professionals who design/develop
or acquire/adapt application software to support singular
functional areas such as Claims, Enrollment, Finance, Medical
Management, Premium Billing, Sales or Customer Service. This
includes delivery of design, implementation and project management;
daily operational management; a focus on service excellence and
employee engagement; staff skills development, and fiscal
responsibility.
The Supervisor will assign personnel to various projects and direct
their activities. He or she reviews and evaluates work and prepares
performance reports; confers with and advises subordinates on
administrative policies and procedures, technical problems,
priorities, and methods; consults with personnel in other
information systems sections to coordinate activities; prepares
activity and progress reports. PRINCIPAL DUTIES AND
RESPONSIBILITIES: Directs a team of requirement analysts,
application architects, developers, testers, support engineers, and
vendor partners (inclusive of offshore resources). Provides strong
technology leadership to their respective IT team. Directs the work
of and provides leadership to staff to support the planning,
design/build, test, implementation, support and operational needs
of the organization. This includes, but is not limited to, project
management, resource planning, assessment of integration and/or
interface needs, support and maintenance. Assists in resolving
incidents and issues escalated through the Service Desk in a timely
manner. Investigates, tests, resolves problems related to
application. Ensures that team provides high level of customer
service and appropriate coverage off-hours for critical problems.
Identifies, escalates and resolves issues that impact
infrastructure and application performance Stays current with
respective technology capabilities and compliance regulations (when
applicable). Collaborates with vendor partners and contractors.
Supports implementation of major version upgrades and special
updates. Promotes and adheres to system standards, and best
practices. Collaborates with team to promote re-use and develop
consistent technical build, implementation and support
processes.
TITLE: Supervisor-Information Technology HH1050 Page: 2 of 3
Supports strong governance processes around Product, schedules,
financials, change management, deliverable quality and release
management. Supports testing best practices and standards. Oversees
proofs of concepts for new technology, processes, and/or workflows.
Implements applications according to requirements, specifications
and compliance/regulatory standards. Effectively manages conflict
and works together with team members, colleagues, and other
leaders. Effectively oversees, leads, communicates, presents,
influences and utilizes reasoning skills to earn support of staff,
colleagues, leadership, and customers. Makes recommendations on
personnel-related matters, including interviewing, hiring and
disciplinary action; completes performance evaluations and staff
development activities May perform similar duties as staff on
occasion to provide coverage.
Education:
Bachelors degree is required. A minimum of two (2) to five (5)
years experience in a senior level analyst or leadership role in a
service delivery organization.
Languages:
English( Speak , Read , Write )
Skills:
Demonstrated experience in a technical role on a major project or
change management effort. Must be able to handle difficult and
sensitive situations using sound, independent judgment within
general policy and legal guidelines. Proven track record in
managing diverse teams, including highly-skilled technical
resources as well as developing team members of varying skill
levels, and work locations (inclusive of offshore). Ability to
assign, guide, and monitor the work of others regardless of the
reporting relationship (direct, project, indirect). Excellent
Strategic Thinker; possess ability to provide thoughtful leadership
to develop creative solutions for complex business and technical
problems. Excellent verbal and writing skills. Able to develop and
present complex material effectively to a variety of audiences
technical and non-technical, staff, management and leadership.
Must meet or exceed core customer service responsibilities,
standards and behaviors as outlined in the Client Customer Service
Policy and summarized below:
Communication Ownership Understanding Motivation Sensitivity
Excellence Teamwork Respect
Must practice the customer skills as provided through on-going
training and in-services
Must possess the following personal qualities:
Be self-directed Be flexible and committed to the team concept
Demonstrate teamwork, initiative and willingness to learn Be open
to new learning experiences Accepts and respects diversity without
judgment Demonstrates customer service values
City: Troy
Schedule:
Start Date: 01/30/2023
End Date: 02/03/2024
Schedule Notes: **Fully remote position working in EST** MANAGER IS
WILLING TO CONVERT IMMEDIATELY AT THE 20% FEE FOR THE RIGHT
CANDIDATE CONVERSION SALARY ESTIMATE *** - PLEASE DISCUSS WITH
CANDIDATES PRIOR TO SUBMITTAL REQUIRED: 4 year degree Azure
development experience - ideally as an Azure architect Cloud
Migration experience - experience moving data to Azure in either a
thematic or application and development capacity 3-5 years of
leadership experience Minimum 3 years of development experience -
developing software and/or technical solutions in PL/SQL, SQL,
Oracle, or any object-oriented software PREFERRED: Experience in
any of the following tools which the team they will manage use
daily: GitLab, Jfrog Xray, Artifactory, Jenkins, Red Hat 3Scale,
Oracle, SQL Server, COSMOS, C#.net with IIS, Windows 2019 among
others. Technical experience with the Facets application 3-5 years
of healthcare experience in the payer space Windows server admin
exposure, but ideally experience MANAGER IS LOOKING FOR A BLEND OF
APPLICATION SERVICES AND DEVELOPMENT EXPERIENCE IF POSSIBLE
Hours Per Week: 40.00
Hours Per Day: 8.00
Days Per Week: 5.00
Keywords: Integrated Resources, Inc, Troy , Supervisor - Information Technology, IT / Software / Systems , Troy, Michigan
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