Technical Customer Advisor
Company: Veolia North America
Location: Westland
Posted on: May 18, 2024
Job Description:
Company DescriptionAbout Veolia North AmericaA subsidiary of
Veolia Group, Veolia North America (VNA) offers a full spectrum of
water, waste and energy management services, including water, and
wastewater treatment, commercial and hazardous waste collection and
disposal, energy consulting and resource recovery. VNA helps
commercial, industrial, healthcare, higher education, and
municipality customers throughout North America. Headquartered in
Boston, Mass., Veolia North America has approximately 10,000
employees working at more than 350 locations across the continent.
Please visit our websitewww.veolianorthamerica.com.Job
DescriptionBENEFITSVeolia's comprehensive benefits package includes
paid time off policies, as well as health, dental and vision
insurance. In addition, employees are also entitled to participate
in an employer sponsored 401(k) plan, to save for retirement. Pay
and benefits for employees represented by a union are outlined in
their collective bargaining agreement.Position
Purpose:Strategically lead and manage the customer fulfillment
process. Manage the customer experience by coordinating all aspects
of the customer service cycle. Provide technical support to
customers and Veolia teams, providing guidance in chemical
grouping, disposal options, approvals, RCRA & DOT regulations, and
compliance.Primary Duties/Responsibilities:
- Own the customer service experience. Be the primary point of
contact for customers within assigned branch territories. Engage
multiple internal teams across branches to provide an excellent
customer experience by coordinating and leading the customer
service cycle.
- Coordinate communications (both internal and external) for all
aspects of customer and technical service.
- Analyze, plan and facilitate resolutions for customer service
and technical issues.
- Create new Waste Information Profiles (WIPs) ensuring
compliance in accordance with RCRA & DOT regulations.
- Manage the waste approval process both with internal and 3rd
party TSDFs, determining the most cost-effective methods that
comply with customer approved facilities and technologies.
- Manage the creation of jobs and tickets for customer service
requests. Create detailed work orders to ensure accurate job
understanding of operations teams.
- Oversee post-shipment processes including review of job
information. Verify WIPs and approvals and resolve any issues and
discrepancies to ensure TSDF acceptance and impact to
invoicing.
- Collaborate and coordinate with team members to manage all
other incoming customer requests, including support for quoting new
service categories and working will billing team on customer
invoicing process.
- Other duties and responsibilities as assigned by Customer
Excellence Manager.QualificationsEducation/Experience/Background:
- Demonstrable experience in customer service/ fulfillment.
- Experience of waste management and disposal.
- High School diploma with minimum of 1 year experience in
similar field.
- Preferred degree or equivalent experience in science,
mathematics, or business.Knowledge/Skills/Abilities:
- Strong customer relationship/ management skills.
- Focus on meeting customers needs, offering the least complex
and most efficient solution for ESS.
- Technical knowledge of waste management and disposal
preferred.
- High attention to detail.
- Highly organized and structured, able to follow a standard
process.
- Able to work collaboratively across different functions and to
secure help from colleagues.
- Strong verbal and written skills.Required
Certification/Licenses/Training:
- Veolia training as required.Physical Requirements:
- You must be able to sit on a continuos basis with occasional
standing and walking.
- You will be required to continuosly exibit fine finger
movements and eye-hand coordination.
- You must be aboe to occasionally bend, twist, and reach above
your shoulder level.
- Minimal noise level exposure.
- This is an indoor position with occasional exposure to weather
conditions.Additional InformationWe are an Equal Opportunity
Employer! All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability or
protected veteran status.Disclaimer: The salary, other
compensation, and benefits information is accurate as of the date
of this posting. The Company reserves the right to modify this
information at any time, subject to applicable law.
Keywords: Veolia North America, Troy , Technical Customer Advisor, IT / Software / Systems , Westland, Michigan
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