Director, Enterprise SAP/ERP Services
Company: Aptiv
Location: Troy
Posted on: November 1, 2025
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Job Description:
This role is within the EDS segment, and you will be joining
that segment as it becomes its own entity, with a rich heritage and
proven track record as a global leader in low and high voltage
power and signal distribution systems. Our solutions are central to
enabling the next generation of electrified, automated, and
connected vehicles, and we are committed to innovation,
sustainability, and engineering excellence. We are looking for
talented individuals who are excited by the opportunity to help
shape the future of EDS and delivering industry-leading solutions
to the world’s top automotive manufacturers.” Why join Aptiv? Youll
have the opportunity to work on cutting-edge applications, develop
breakthrough technologies, and deliver innovative solutions to some
of the world’s leading automotive brands. See your work come to
life on the road—helping make mobility safer, greener, and more
connected. Ready to shape the future of mobility with us? Summary
of Position: The Director, Enterprise SAP/ERP Services is a
strategic and operational leader responsible for the global
delivery, performance, and continuous improvement of ERP services,
including SAP, QAD and integrated platforms. This role ensures the
stability, availability, and scalability of ERP solutions that
support critical business functions across global operations. The
Director leads a team and manages external service providers to
deliver high-quality day-to-day operational support and minor
enhancements, while maintaining strong alignment with business
needs and IT strategy. This leader serves as the primary point of
accountability for ERP service delivery, vendor performance,
security compliance, and financial management within the ERP
domain. In partnership with business stakeholders and IT peers, the
Director drives service excellence, operational resilience, and
innovation in ERP service management, while upholding governance
and risk management standards. Key Areas of Responsibility ERP
Service Delivery & Operational Oversight Lead and coordinate the
global delivery of integrated SAP, QAD, and associated ERP
services, ensuring end-to-end service quality, stability, and
availability. Oversee operational support for production
environments, QA and development systems, and disaster
recovery/failover capabilities. Ensure services are effectively
monitored with proactive alerts and performance metrics to
anticipate and prevent downtime or degradation. Service Provider &
Vendor Management Integrate and oversee the day-to-day performance
of external service providers responsible for ERP systems support
and enhancements. Work with Supplier Relationship Management and IT
Service Management teams to ensure adherence to contractual
obligations, SLAs, OLAs, and customer satisfaction goals. Lead
regular service reviews, identify gaps or inefficiencies, and
implement corrective action plans in collaboration with vendors.
Business Relationship Management Serve as a key liaison with
business partners at country, regional, and global levels, ensuring
ERP services align with operational priorities and long-term
business objectives. Manage communication and engagement with
business stakeholders, ensuring transparency, issue resolution, and
partnership on service planning and execution. Proactively
understand business roadmaps and how ERP systems can enable and
support their success. Enhancement & Change Management Oversee the
intake, prioritization, and delivery of minor enhancements to ERP
platforms, ensuring alignment with business requirements and IT
governance processes. Ensure all changes are executed following
ITIL-aligned Change Management standards, with proper coordination
of maintenance windows and solution delivery schedules. Incident,
Problem & Risk Management Lead ERP incident response processes for
high-impact (P1/P2) issues, ensuring timely communication,
resolution coordination, root cause analysis, and follow-up action
plans. Drive a culture of accountability and continuous improvement
by ensuring problem management processes are in place and
effective. Monitor and address ERP-related risks, partnering with
internal and external stakeholders to design and implement
mitigation strategies. Security, Compliance & Governance Champion
ERP-related security awareness and compliance with corporate and
regulatory standards. Collaborate with internal IT security teams
and external partners to assess risks and implement controls
without compromising business agility. Ensure secure integration
and operation of all ERP systems, bolt-ons, and middleware.
Business Continuity & Disaster Recovery Own the planning,
coordination, and execution of ERP-specific business continuity and
disaster recovery strategies and testing. Partner with business and
IT stakeholders to ensure appropriate resilience and recovery
capabilities are in place for critical ERP applications. Financial
& Procurement Management Manage all financial aspects of ERP
service provisioning, including budgeting, forecasting, purchase
requisitions, purchase orders, invoice approvals, and cost
performance monitoring. Ensure alignment with IT financial
processes and work closely with procurement and finance teams to
track and report on ERP spend. Experience : Minimum 10 years of
experience in IT service delivery or ERP operations, preferably in
a managed services or global enterprise environment. Skills &
Knowledge : Deep understanding of SAP, QAD, and Middleware systems
Strong knowledge of supplier and service integration models
Proficient in ITIL framework and change/incident management best
practices Familiarity with IT security principles, risk management,
and disaster recovery Effective communicator, relationship builder,
and cross-functional leader Proven ability to manage complex issues
under pressure and deliver measurable results Education :
Bachelor’s degree in Information Systems, or related field;
advanced degree preferred. Leadership Attributes Strategic Agility
– Aligns ERP services with business priorities and adapts to
changing demands. Execution Excellence – Drives continuous
improvement, process optimization, and accountability. Resilience &
Adaptability – Navigates ambiguity and leads teams through change.
Communication Mastery – Effectively conveys complex ideas to
technical and non-technical audiences. Collaboration & Influence –
Builds trust and consensus across business and IT stakeholders. Why
Join Us? You can grow at Aptiv. Aptiv provides an inclusive work
environment where all individuals can grow and develop, regardless
of gender, ethnicity or beliefs. You can have an impact . Safety is
a core Aptiv value; we want a safer world for us and our children,
one with: Zero fatalities, Zero injuries, Zero accidents. You have
support . We ensure you have the resources and support you need to
take care of your family and your physical and mental health with a
competitive health insurance package. Your Benefits At Aptiv:
Private health care effective day 1 of employment Life and accident
insurance Paid Time Off (Holidays, Vacation, Designated time off,
Parental leave) Relocation assistance may be available Learning and
development opportunities Discount programs with various
manufacturers and retailers Recognition for innovation and
excellence Opportunities to give back to the community Tuition
Reimbursement Adoption Assistance Fertility Coverage APPLY TODAY,
AND TOGETHER LET’S CHANGE TOMORROW! “Aptiv is an equal employment
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, national origin, sex, gender identity, sexual
orientation, disability status, protected veteran status or any
other characteristic protected by law” Aptiv is an equal employment
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, national origin, sex, gender identity, sexual
orientation, disability status, protected veteran status or any
other characteristic protected by law.
Keywords: Aptiv, Troy , Director, Enterprise SAP/ERP Services, IT / Software / Systems , Troy, Michigan
