Applications Support Manager - 500525
Company: UToledo Current Employee
Location: Toledo
Posted on: April 2, 2026
|
|
|
Job Description:
Title: Applications Support Manager Department Org: EPIC -
Implementation Cost - 114100 Employee Classification: J1 - Salaried
Full Time HSC Bargaining Unit: Professional Staff Association
Primary Location: HSC H Shift: 1 Start Time: 8:00 am End Time: 4:30
pm Posted Salary: Float: False Rotate: False On Call: False Travel:
False Weekend/Holiday: False Job Description: The responsibility of
this position is to provide support and ensure optimal performance
of all ambulatory applications, engage/actively participate in
ambulatory applications design, implementation, support,
troubleshooting, management, and maintenance. This is an active
working manager position in addition to being responsible for
managing and mentoring ambulatory applications support analyst
staff. This position will work with vendors to ensure the interests
and expectations of the University on ambulatory healthcare are
met. The manager works directly with outpatient customers
(physicians, nurses, medical staff, faculty and medical students),
IT teams, UT technology providers and vendors to support and
implement ambulatory solutions. This position is also responsible
for ambulatory project development and management, and the
technical integration of ambulatory applications as needed. The
position reports to the Director, Healthcare IT and represents the
IT department with other hospital departments and vendors. Other
responsibilities are stated below. All employees must adhere to the
following at all times: • Employee is expected to adhere to UTMC
Service Values • Adheres to hospital policies and procedures as
well as addresses patient safety, performance improvement, and
quality of care issues. • Knowledgeable about patient safety and
quality of care issues. Able to recognize safety issues in the
department and handles incidents per institutional and/or
departmental policies and procedures. • Employee attends and
follows all department specific safety education and training in an
effort to create a safe work environment. Minimum Qualifications:
Education/experience/licensing: • Bachelor’s degree • Five to seven
(5 – 7) years experiences in healthcare IT environment • Three to
five (3-5) years prior experience in project management, system
development and personnel management • Maintain a detailed
understanding and working knowledge of ambulatory applications.
Communication and other skills: • Good communication, interpersonal
and organization skills. • Demonstrates a proactive approach to
customer service. • Demonstrated ability to be self-directed with
excellent organizational, analytical, writing, and interpersonal
skills. Preferred Qualifications: Conditions of Employment: To
promote the highest levels of health and well-being, the University
of Toledo campuses are tobacco-free. Pre-employment health
screening requirements for the University of Toledo Health Science
Campus Medical Center will include drug and other required health
screenings for the position. Equal Employment Opportunity
Statement: The University of Toledo is an equal opportunity
employer. The University of Toledo does not discriminate in
employment, educational programs, or activities on the basis of
race, color, religion, sex, age, ancestry, national origin, sexual
orientation, gender identity and expression, military or veteran
status, disability, familial status, or political affiliation. The
University is dedicated to attracting and retaining the best and
brightest talent and fostering a culture of respect. The University
of Toledo provides reasonable accommodation to individuals with
disabilities. If you require accommodation to complete this
application, or for testing or interviewing, please contact HR
Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the
hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation
request. Computer access is available at most public libraries and
at the Office of Human Resources located in the Center for
Administrative Support on the UToledo Main Campus.
Keywords: UToledo Current Employee, Troy , Applications Support Manager - 500525, IT / Software / Systems , Toledo, Michigan
