Job Overview : The Draw vs. Commission Sales Associate is
responsible for providing outstanding customer service, meeting
hourly sales and Star Rewards goals on a personal and departmental
basis, and demonstrating superior product knowledge to customers.
To create a shopping experience that will make the customer feel
welcome and comfortable. Perform other duties as assigned.
Continue below for an abbreviated job summary or view the complete
job description here. Macy’s uses a scheduling plan
that allows our associates to participate in the creation of their
work schedules by managing availability and identifying
preferences. Additionally, during key events and peak selling
times, Macy’s may offer additional shifts to our associates, which
they may pick up using the self-scheduling tool. Details
on Macy's schedule options are available during the interview
process. Essential Functions: Acknowledge customers in a
friendly and helpful manner within 30 seconds of their entry into
Handle all returns courteously and professionally.
Determine customer needs based on personal features and other
customer preference related factors.
Demonstrate knowledge of store products and services to build
sales and minimize returns.
Suggest additional merchandise to compliment customer
Regular, dependable attendance and punctuality.
No specific educational accomplishment is required.
At least six months to one year of previous selling
experience is required.
Communication Skills: Ability to read, write, and interpret
instructional documents such as safety rules, operating
and maintenance instructions, and procedure manuals.
Ability to effectively communicate with customers, peers,
Able to communicate on the telephone with proper
Mathematical Skills: Basic math functions such as addition,
subtraction, multiplication, and division.
Able to use a calculator.
Must be able to calculate percentages and ratios.
Must be able to make change using American monetary
Reasoning Ability: Must be able to work independently with
Physical Demands: This position requires constant moving,
talking, hearing, reaching, and standing.
Must be able to stand for at least two consecutive
Must be able to lift at least 30 lbs.
May occasionally be required to stoop, kneel, crouch, and
Vision abilities include close vision, color
vision, depth perception, and ability to adjust
Other Skills: Must be able to function as part of a team.
Possess a strong sense of urgency.
Must enjoy meeting and interacting with customers.
Possess a thirst for learning
Work Hours: Ability to work a flexible schedule based on
department and company needs.
This job overview is not all inclusive. In addition,
Macy’s, Inc. reserves the right to amend this job overview at any
time. Macy’s is an Equal Opportunity Employer, committed to a
diverse and inclusive work environment. Macy’s, Inc. –
including Macy’s and Bloomingdale’s – will consider for employment
qualified applicants with criminal convictions in a manner
consistent with SFPC Art. 49 and LA MC ch.XVIII
Art. 9 .