Job Overview: The Women’s Shoes Support Associateis
responsible for all non-selling functions associated with operating
theWomen’s Shoes business. The Support Associate assists with the
delivery ofshoes to the Sales Consultants when FSS and other
technologies are present. TheSupport Associate is also responsible
for returning Women’s shoes boxes totheir proper bin, merchandising
the sales floor, floor moves, placement of newreceipts, maintaining
an orderly stockroom, replenishment, fulfillment, RFID,POS
transactions, and reverse logistics. The Support Associate is
alsoresponsible for performing other duties as necessary.
Macy’s uses a scheduling plan that allows our associatesto
participate in the creation of their work schedules by managing
availabilityand identifying preferences. Additionally, during key
events and peak sellingtimes, Macy’s may offer additional shifts to
our associates, which they maypick up using the self-scheduling
tool. Details on Macy's scheduleoptions are available during
the interview process.
Essential Functions: Recover shoe sales floor and scan
inventory back into stock.
Maintain integrity of shoe inventory by ensuring accuracy of
scanning and placement.
Ensure the monthly virtual inventory is accomplished so that
100% of the stockroom is scanned and up to date.
Check each pair that is delivered to the customer and returned
to inventory from the selling floor to ensure a full pair is
Ensure pricing of all shoes are accurate and that signage on
each table is displayed correctly.
Be proficient in POS and MPOS systems including Search and Send,
My Client and More@Macy’s tablet app.
Proactive in assisting customers who are using devices to shop
and compare, whether Macy’s devices or their own.
Provide an exceptional customer experience by ensuring the
customer is always the priority.
Pull orders from stock and stage for selling associates.
Fulfill shoe orders.
Replenish displays and other products as needed.
Participate in the physical inventory process and ensure that
shortage prevention initiatives are executed.
Maintain orderliness and cleanliness of shoe stockroom area.
Attend to customer service needs in a friendly and helpful
manner when approached.
Maintain high customer readiness standards by delivering a
clean, neat, easy to shop store environment.
Execute merchandising, fulfillment, RFID, and reverse logistics
Assist with movement of fixtures and merchandise.
Follows shortage programs and procedures.
Maintain department recovery standards; including stockroom
maintenance, replenishment, and preparing and returning BOPS/SDD
Adhere to Asset Protection and inventory control and compliance
Regular, dependable attendance and punctuality.
Qualifications: Education/Experience: No specific
educational accomplishment is required.
Previous selling experience and product knowledge in Women’s
Shoes preferred, but not required.
Communications Skills: Ability to read, write, and interpret
instructional documents such as safety rules, operating and
maintenance instructions, and procedure manuals.
Ability to effectively communicate with customers, peers, and
Able to communicate on the telephone with proper etiquette.
Mathematical Skills: Basic math functions such as addition,
subtraction, multiplication, and division.
Able to use a calculator.
Must be able to calculate percentages and ratios.
Must be able to make change using American monetary units.
Reasoning Ability: Ability to work as part of a team, or
independently with minimal supervision.
Physical Demands: This position involves constant moving,
talking, hearing, reaching, and standing for at least two
May occasionally involve stooping, kneeling, crouching, and
May involve close vision, color vision, depth perception, focus
May involve moving or lifting items at least 30 lbs.
Other Skills: Must enjoy meeting and interacting with
Possess strong sense of urgency and thirst for learning.
Work Hours: Ability to work a flexible schedule, including
mornings, evenings, and weekends, and busy events such as the day
after Thanksgiving, special Big Event days, and the day after
Christmas, based on department and store/company needs.
Thisjob overview is not all inclusive. In addition,
Macy’s, Inc. reserves theright to amend this job overview at any
time. Macy’s is an EqualOpportunity Employer, committed to a
diverse and inclusive workenvironment. Macy’s, Inc. –
including Macy’s and Bloomingdale’s – willconsider for employment
qualified applicants with criminal convictions in amanner
consistent with SFPC Art. 49 and LA MC ch.XVIII
Art. 9 .