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Manager Process Excellence

Company: Midland Credit Management
Location: Troy
Posted on: November 17, 2020

Job Description:

About Us

Here at MCM, we are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, MCM might be the place for you!

The Manager Process Excellence is responsible for supporting business process improvement efforts across the organization. This position includes assisting with process analysis, new process design and implementation, and project management.

Responsibilities:

Assist with establishing detailed project plans, monitor project performance, raise issues and concerns, establish performance metrics and tracking mechanisms to monitor improvement impacts.

Manages one or more direct reports.

Provide regular updates on process improvement projects to key project stakeholders across the organization as required.

Serve as a key project team member and support business process improvement projects from conceptualization through implementation by working closely with the project team, business unit leaders and IT (as necessary).

Serve as liaison between business units and IT for business process improvement projects to help establish business requirements and functional specifications.

Improve departmental processes by applying lean/agile practices and quality checks.

Required:

3-5 years experience in a project/or management role.

Strong proficiency in MS Office.

Strong data analysis skills and interpersonal skills.

Detail-oriented.

Ability to influence. Deals well with ambiguity.

Bachelor's Degree.

Preferred:

Project Management Tools, SharePoint, ServiceNOW (Ticket Administration).

System query skills (SQL, SAS, Access Database).

Master's Degree.

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Keywords: Midland Credit Management, Troy , Manager Process Excellence, Other , Troy, Michigan

Click here to apply!

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