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Sr. Documentation Specialist

Company: Samaritas
Location: Troy
Posted on: November 19, 2020

Job Description:

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Job Summary

Provide support to New Americans programs across the state in the areas of quality assurance, training and program compliance with program service objectives, organizational quality, audits and integrity initiatives of Samaritas. Reviews and analyzes program documentation to ensure compliance with contractual regulations and agency quality standards.

Duties and Responsibilities

Provide ongoing review of program case files and documents for New American programs across the state.

Establish new case files through data entry into program databases.

Analyze and report case documentation strength and weakness trends and make recommendations to supervisors and managers.

Conduct documentation audits on a regular basis; develop and monitor plans of correction resulting from this process, in coordination with the program leadership and in collaboration with the Quality division.

Provide annual audits with data entry, cross referencing service documentation in multiple information systems, and electronic submission of case files to contractors.

Communicate with and respond to issues or matters raised by staff related to quality, compliance, and continuous quality improvement systems.

Supports Center Administrator and other appropriate staff in monitoring Quality Assurance Performance Improvement (QAPI) initiatives; support satisfaction survey distribution and record results; share outcomes and trends with program leadership.

Provides outcome measurements and evaluation activities as part of the Samaritas Performance Management Plan (PMP).

All other related duties as assigned by Supervisor.

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Job Qualifications

Education, Training, and Licensure/Certification

Bachelor’s degree required, in social or human services related field preferred.

Experience

One year of experience in a social services or related field required.

Two years of experience in a quality analyst role preferred.

Knowledge Skills and Abilities

Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; ability to respond with appropriate corrective action plans.

Ability to apply practical mathematical applications such as percentages, ratio, proportion and algebra.

Ability to design graphical representations of data and information.

Advanced knowledge of and ability to apply quality improvement methods and metric based indicators.

Ability to perform detailed processes accurately.

Strong oral and written communication skills with ability to prepare business letters, expositions, summaries and reports, using prescribed format and conforming to all rules of punctuation, grammar, diction and style.

Ability to understand, analyze and interpret financial reports.

Ability to communicate expectations clearly and to effectively utilize a teamwork approach with staff at all levels.

Excellent skills in using Microsoft software applications and other relevant technology.

Additional Work Requirements

Ability to work extended work hours.

Automobile travel required. Valid unrestricted driver’s license with good driving record. Valid proof of automobile insurance required.

Ability to travel to program locations.

Physical/Mental Requirements

Sits at work station for extended periods with continual concentration.

Near visual acuity to see video display terminals.

Hand and finger dexterity for key board use.

Ability to lift up to 25 pounds.

Ability to move freely about the office.

Ability to stoop, bend and lift arms over head.

_________________________________________________________________________________

At Samaritas, we ask you to join us - to “Be The Rock That Starts The Ripple”. A ripple of transformation in the individual lives of the 15,000 people we help each year, and a ripple of positive change throughout our community. Our team is growing at Samaritas! We are seeking more Rocks to join our team. We are always looking for additional employees who want to make a big impact and have a lot of fun doing so as part of an enthusiastic, collaborative team. We want you to be our rock!

We walk with people in need, offering hope and compassion while upholding their dignity, advocating for equality and justice, and seeking creative solutions with those who place their trust in us.

For a Samaritas video preview please click on our video link: https://vimeo.com/344133081

Samaritas is an Equal Opportunity Employer: M/F/Vets/Disabled

Keywords: Samaritas, Troy , Sr. Documentation Specialist, Other , Troy, Michigan

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