Client Tech Support
Company: Dimensional Thinking, LLC
Location: Troy
Posted on: January 8, 2021
|
|
Job Description:
Job Purpose Find Your Forward as a Client Technical Support
Representative, Staff], a FORTUNE--- 500 member, and join the
industry leader in financial services technology. With more than
22,000 associates around the world, we---re pushing the boundaries
of what---s possible in financial services with deep expertise and
a commitment to innovation. We support our team with a
collaborative work environment that values leadership and new
ideas. Members of our Client Technical Support team thrive in this
environment to provide solutions that power more than 13,000 banks
and credit unions worldwide. Business Description: Credit Union
Solutions at us provides integrated account processing solutions
for more than one-third of the credit union marketplace, building
an innovative foundation for growth, as well as the technology
needed to drive efficiency and deliver superior member service in a
changing marketplace. We have a lot to consider, from identifying
and adapting to changing regulations and mitigating risk to keeping
pace with evolving technology and providing excellent member
service. Credit unions--- goals are not new. How they achieve them
is. With the right tools in place, we help credit unions eliminate
barriers to growth, realize efficiencies, ensure compliance, face
risk issues head-on and provide the superior service members
deserve. Essential Job Responsibilities: 1. Work on Data Center
move project for verification of technical information for clients
networking and peer IP address information 2. First or second point
of interaction through client contact channels. 3. Simulate or
recreate client problems to analyze and resolve user operating
difficulties. 4. Discuss problems or inquiries with other
department personnel and offer technical assistance and insure
proper handling and follow-up. 5. Communicate customer suggestions
for enhancements and insures proper handling and follow-up. 6.
Document problems and corrective procedures. 7. Log incoming issues
into a call tracking system. 8. Provide assistance and support to
other client service associates as needed. 9. Required to
participate in the on-call rotation, month-end rotation, and/or
Saturday coverage. 10. Performs other duties as required. The above
statements are intended only to describe the general nature of the
job, and should not be construed as an all-inclusive list of
position responsibilities. Required Qualifications: Education:
Bachelor---s Degree in business or equivalent field. Equivalent or
experience may be substituted. Technical aptitude preferred.
Job-Related Experience: 2 years--- experience working with the
application, network, or desktop support or within the financial
services industry. Job Requirements: Additional Skills/Knowledge
--- Requires an overall understanding of the work environment and
process, with working knowledge of the organization and
intermediate level of technical skills necessary for completing
assignments. --- Proficiency with computers and related office
equipment is a must. Must be proficient in Microsoft Office:
Outlook, Excel, Word, and PowerPoint. --- Strong organizational
skills. --- Excellent communication skills, both verbal and
written. --- Proven ability to work independently and to multi-task
in a fast-paced environment. --- Sufficient knowledge of our
products and systems and/or the financial services industry to
provide advice or analysis that may influence associates and
clients use and disposition of resources. --- Must be able to make
routine decisions and solve general problems, and know when to
refer more complex or far-reaching decisions to higher level
Support staff. --- Knowledge of specialized or technical
terminology related to assigned product lines preferred. ---
Knowledge in Ad-hoc report writing a plus, not required
Keywords: Dimensional Thinking, LLC, Troy , Client Tech Support, Other , Troy, Michigan
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsMake Up To 18hour Deliver With Doordash Description: Make Up To 18hour Deliver With Doordash - Doordash Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: (more...) Company: Centrum Jobs - Doordash Location: Elyria Posted on: 01/18/2021 Care Operations Specialist Description: POSITION: Commercial Care Operations Specialist DEPARTMENT: 512 - Commercial Care REPORTING SUPERVISOR: Supervisor, Care Operations DIRECT REPORTS: No FLSA: Non-Exempt EMPLOYMENT STATUS: Direct Hire TRAVEL (more...) Company: Greatcall Location: Novi Posted on: 01/18/2021 Mortgage Funder Description: Certified Mobile Notary Service https://certifiedmobilenotaryservice.com is seeking for someone to fill the position of a full-time Mortgage Funder to work remotely in the U.S. RESPONSIBILITIES: Review (more...) Company: Certified Mobile Notary Service Location: Elyria Posted on: 01/18/2021 Military Intelligence Description: ABOUT Serve at the forefront of national security by analyzing top-secret information and interpreting spy reports. Direct the analysis of top-secret satellite imagery. Be the first to ascertain the implications (more...) Company: Navy Location: Elyria Posted on: 01/18/2021 Restaurant Team Member - Crew (2840 - Novi) Description: Restaurant Team Member - Crew 2840 - Novi 21000449 br DescriptionCULTIVATING A BETTER WORLDFood served fast doesn't have to be a typical br fast food experience. Chipotle has always done things (more...) Company: Chipotle Mexican Grill Location: Novi Posted on: 01/18/2021 Be a Shipt Shopper, AKA paid grocery pro Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...) Company: Shipt Location: Roseville Posted on: 01/18/2021 Delivery Helper Description: Continuous OpeningGMS is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates a network of (more...) Company: Gypsum Management and Supply Location: Saginaw Posted on: 01/18/2021 Auto Body Painters Description: Auto Body and Paint Professionals of All Levels Competitive Pay Rate No Flat Rate 100 company-paid Company: Carvana Location: Elyria Posted on: 01/18/2021 Crew Member Description: JOB SUMMARY Provides personalized, exceptional guest service ensuring that every guest who chooses Culver's-- leaves happy. ESSENTIAL FUNCTIONS Consistently provides excellent guest service and hospitality. (more...) Company: Culver's Location: Midland Posted on: 01/18/2021 CDL-A Owner Operator Truck Driver Description: FLATBED CDL-A INDEPENDENT CONTRACTOR TRUCK DRIVER JOBSAt Boyd Bros., we are bound by values that reinforce your success. There s a reason one out of every six of Company: Boyd Brothers Transportation Location: Elyria Posted on: 01/18/2021 |