Client Service Representative

Company: Aerotek
Location: Troy
Posted on: January 12, 2021

Job Description:

Description:Work hours are 8am to 5pm, candidates must be available to work until 6pm in case of OT. A premier Employment Screening and Corporate Investigations company is looking for a client service representative. This role is responsible for handling the majority of background check processing. Daily responsibilities include but are not limited to:- The ultimate goal of the role is to process background checks from start to finish- Answering inbound calls on a timely manner to answer any questions that candidates or clients may have- Will be spending 60 to 70% of their time on the phone trying to gather information to further the background check process and hopefully get it cleared- Call county and federal court houses to gather information- Call clients with any issues that are arising from the background checks - Update system as necessary- Run social security traces- Review reports to make sure everything is clearedMUST HAVE:- High school diploma/GED- 1+ year of customer service experience, call center or retail based- Computer literacy (must be able to navigate in house system)- Positive attitude, things are everchanging in their industry, must be willing to adapt- Strong communication skills, both verbal and writtenAbout Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing-- Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Troy , Client Service Representative, Other , Troy, Michigan