Credit Bureau Reporting Supervisor
Company: FlagStar Bank
Location: Troy
Posted on: January 12, 2021
|
|
Job Description:
The Credit Bureau Reporting Supervisor is responsible for
managing the operations of the Credit Bureau Reporting Team
including full oversight of credit reporting/credit corrections,
escalated credit issues, identifying and executing process
improvement plans, reducing enterprise risk, ensuring compliance
with corporate-wide governance initiatives, supporting enterprise
complaint management process, and resource development.Management
of Credit Bureau Reporting Team* Manage the hiring, scheduling,
training, performance, coaching, quality, and direction of the
teams (8+)* Meet with team members on a regular basis to provide
updates, assign new projects, and develop future plans.* Review and
edit materials developed by team members.* Work with internal and
external customers to resolve their issues quickly, ensuring a high
degree of responsiveness, accuracy, and accountability.* Continuous
review of team deliverables and methodology to ensure high quality
output.* Research issues and/or provide updates to Senior
Management on escalated issues.* Maintain working knowledge of all
servicing areas (cash processing, escrow, taxes, insurance, special
loans).* Track and trend employee performanceVendor Management
Oversight (Tier 1, 2, 3 & 4)* Submit tasks for new and revisions to
existing products and oversee the tasks to completion to ensure
specifications are met.* Review and approve the reconciliation and
allocation of monthly invoices.* Complete quality assessments to
ensure product accuracy and service compliance.* Complete monthly
and annual vendor score cards.* Monitor system security for vendor
inclusive of equipment and software needs.Process Improvement and
Management* Create and document process for Credit Bureau Team.*
Help direct and monitor customer communication initiatives in all
impact servicing operations, ensuring appropriate procedures are
created, trained, and properly executed in accordance with
regulatory direction* Identify correspondence trends, provide
recommendations, and work with business partners to mitigate top
issues and improve the customer experience.* Maintain up-to-date
knowledge of regulatory changes impacting complaint management;
communicate updates to staff and applicable business partners.*
Develop, execute, and maintain Key Performance Indicator reports
and ensure that proper metrics are reported, analyzed, and adhered
to.* Oversee development and maintain procedures and user guides
for newly hired communication team members ensuring timely
adjustments are made and updates are published and communicated.*
Oversee the research and response process and maintain the
resources to ensure escalated complaint cases are accurate,
consistent, and compliant with regulatory requirements.* Partner
with Compliance and Legal teams to ensure procedures and responses
are appropriate.Communication and Development* Build
cross-functional relationships with other departments and
management with the goal of reducing consumer complaints and
improving the customer experience.* Maintain communication with
functional managers to ensure issues are resolved.* Create formal
presentations of top issues, trends, and risk assessments for
management, executives, senior leadership, and/or business
partners.* Review and audit all department materials for
consistency and accuracy.* Attend classes for personal
development.* Perform other duties as assigned.Ensures compliance
with applicable federal, state and local laws and regulations.
Completes all required compliance training. Maintains knowledge of
and adhere to Flagstar's internal compliance policies and
procedures. Takes responsibility to keep up to date with changing
regulations and policies.Job Requirements:* HS Diploma, GED or
Foreign Equivalent* Bachelor's Degree Preferred (Business,
Management, Organizational Development)* Minimum of 8+ years of
professional experience with increasing leadership responsibilities
with an emphasis on mortgage servicing including Credit Bureau
Reporting* Minimum 7 years' experience with emphasis on GSE
compliance, FCRA Rules, CDIA Guidelines, Metro 2 data file
submission* Experience managing, leading and coordinating projects,
activities, and resources preferred.* Strong working knowledge of
industry regulations strongly preferred* MSP (Mortgage Servicing
Platform) experience is strongly preferred.* Expert level working
Microsoft Office software applications (specifically Word,
PowerPoint, Access, and Excel).* Excellent decision making ability*
Ability to solve complex problems and provide solutions to
difficult issues* Proven success collaborating with others outside
of the business unitInternal Use Only: Band F
Keywords: FlagStar Bank, Troy , Credit Bureau Reporting Supervisor, Other , Troy, Michigan
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsRemote Work-From-Home Independent Contractor - Call Center Representative Description: We got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.Our well-known clients are seeking Independent Contractors to provide virtual services (more...) Company: Liveops Location: Novi Posted on: 01/21/2021 Host Description: Fun. Flexibility. Growth.Are you looking for a fun and exciting environment, flexible work schedule, or an opportunity for growth Blending all of these together is the difference between a good job and (more...) Company: Applebee's Location: Elyria Posted on: 01/21/2021 Full Service Shopper (Car Required) Description: FULL-SERVICE SHOPPER br Why shop and deliver with Instacart br Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible (more...) Company: Instacart Shoppers Location: Elyria Posted on: 01/21/2021 Physician / Emergency Medicine / Michigan / Permanent / Emergency Medi Description: Job Details: ul li Salary: Competitive ul li Benefits: Comprehensive Company: Locum Life Location: Midland Posted on: 01/21/2021 commercial parts pro Description: Job DescriptionCommercial Parts ProThe Commercial Parts Professional is an advanced level sales position capable of providing expert customer care to professional customers. The position is responsible (more...) Company: Advance Auto Parts Location: Midland Posted on: 01/21/2021 High Demand For Quality Remodelers - Get New Clients In Your Area Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement Company: HomeAdvisor Location: Elyria Posted on: 01/21/2021 Specialist Description: Cooper Tire offers an entirely unique work experience because no matter what your title is, you'll play a part in contributing to the development, manufacturing and marketing of some of the most innovative (more...) Company: Cooper Tire & Rubber Company Location: Royal Oak Posted on: 01/21/2021 Need a gig? Deliver with Uber Eats! Description: Job DescriptionDeliver with Uber. Earn on your schedule. Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Extra (more...) Company: Uber Eats Location: East Lansing Posted on: 01/21/2021 Get New Painting Work Today - Preview Leads In Your Area Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement Company: HomeAdvisor Location: Saginaw Posted on: 01/21/2021 Shopper - grocery pros wanted for up to $22 an hour Description: Shipt is a membership-based marketplace that helps people get the things they need, Company: Shipt Location: Royal Oak Posted on: 01/21/2021 |