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Enrollment Specialist - Preschool

Company: Creme de la Creme
Location: Troy
Posted on: April 30, 2021

Job Description:

We are looking for an enthusiastic and highly motivated, sales-minded individual to join our Enrollment team. As an Enrollment Specialist, you will work within the Admissions and Marketing department to provide outstanding customer service to prospective parents as they inquire about Cr--me de la Cr--me as a possible childcare provider for their child. This Enrollment Specialist position is the first point of contact for most of our prospective families. You will be responsible for establishing a first impression of Cr--me de la Cr--me and our company's Core Values.

This position is based at our offices in Troy, MI, where you will be an integral part of our Enrollment team. This is a full-time, hourly position. Estimated hours of operation will be 9:00 am - 6:00 pm, Monday-Friday.

We understand that people gain skills through a variety of professional, personal, education and volunteer experiences. We encourage candidates to review the key responsibilities and qualifications below. If you believe you have the transferable skills necessary to fulfill the responsibilities of this role, we encourage you to apply.

Responsibilities include, but are not limited to:

  • Be the first point of contact for prospective families, by responding to phone calls, web chats, emails and web-based interest forms.
  • Schedule tours of local schools for prospective families.
  • Engage prospective families at every stage of the pre-tour pipeline, with the goal of transforming leads into completed tours.
  • Collaborate with the local schools to provide a smooth transition from initial contact to tour.
  • Manage leads with Customer Relations Management (CRM) systems. Familiarity with system not necessary and training will be provided.
  • Provide excellent customer service to every prospective family.
  • Meet or surpass Key Performance Indicator metrics (KPIs).
  • Other duties assigned as needed within the Admissions and Marketing department.
    Qualifications:
    • Responsive and timely
    • Self-motivated with an ability to multi-task and independently execute and prioritize workloads.
    • While not required, a background in Early Childhood Education, Child Development, Family Studies, Child Care/Daycare, and/or Preschool is a plus.
    • Strong written and verbal communication and customer service skills with an ability to connect quickly and authentically to families.
    • Familiarity with Microsoft Office and Outlook a plus.
    • Attention to detail and great work ethic.
    • Willingness to learn and be coached.
      Compensation & Benefits:
      • Hourly wages: Competitive and commensurate with education and experience.
      • Benefits: Competitive package including healthcare coverage, dental and 401(k).
      • Paid Vacation and Sick Days.
        Additional Information:

        The information contained in this document is not intended to be an "All-Inclusive" list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Cr--me de la Cr--me reserves the right to modify any or all job descriptions as it becomes necessary or appropriate.

        We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world.

        For more information about Cr--me de la Cr--me, visit our website at www.cremedelacreme.com.

Keywords: Creme de la Creme, Troy , Enrollment Specialist - Preschool, Other , Troy, Michigan

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