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Collections Representative

Company: Aerotek
Location: Troy
Posted on: May 3, 2021

Job Description:


Monday through Friday usually 8am to 4:30pm. There is some flexibility if someone needs to start later. As long as start time is between 8am and 10am.

These collections reps will be working on written off accounts. These accounts have been unpaid for quite some time so they want to make an effort at collecting one last time before they write them off.


- average of 50 to 70 outbound calls per day in an effort to collect the balance owed

- following up via email letting them know a balance is due

- notating the account using their CRM system and Excel

- navigate phone calls to where it would lead to a possible collection

- try to collect right on the phone

- settle accounts as needed no less than 50% of balance owed

- follow up with daily reporting on activity

Other related duties assigned by management


customer service, risk mitigation, quality control, escalation calls, excel, Customer care, Collection

Top Skills Details:

customer service, excel, risk

Additional Skills & Qualifications:


- at least 2+ years of collections experience. Actual Collections (outbound calling)

- knowledge and the ability to use Excel (basic functions)

- resiliance and self-driven. Not discouraged by getting hung up on.

- great communication skills. Ability to try and settle some of the past due accounts

- great listening skills.

- multi-task (please ask on references)

- active internet connection and ability to work from home


- first priority merchant services collections experience

- sales experience (not a sales role but the ability to convince someone to pay the balance owed)

Experience Level:

Expert Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Troy , Collections Representative, Other , Troy, Michigan

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