Clinical Service Representative - Medical Assistant

Company: WellStreet Urgent Care
Location: Troy
Posted on: May 3, 2021

Job Description:

Company Profile With our unique approach to patient-focused service and commitment to high-quality care, WellStreet is redefining the urgent care experience. Our mission is to set the new standard for patient service excellence in urgent care, becoming the provider and employer of choice in the communities we serve. WellStreet professionals have a passion for delivering uncompromising care - one patient at a time. We delight our patients, communities and fellow team members through consistent delivery of our core values and transform our roles from jobs into callings.Back Office Clinical Service Representative (CSR) Job Description The Clinical Service Representative (CSR) is a key member who works in conjunction with physicians, midlevel practitioners, office and clinical staff to provide patient care management, administrative functions, and routine clinical procedures in WellStreet's fast paced, high-energy clinical office environment.Minimum Qualifications Must be certified having successfully completed an MA, LPN, EMT, RN or X-Ray Tech program from an accredited school Minimum of 1 year experience working in a healthcare setting (preferably urgent care or emergency room) Must be proficient in venipuncture and injections Must be well organized and able to multi-task seeing multiple patients at once in a fast-paced highvolume environment Knowledge of clinical procedures, medical anatomy and physiology Documentation skills and attention to detail Must have a working knowledge of ICD-10 and CPT codes Effective communication and interaction with employers, patients, providers and other colleagues. Ability to use tack and diplomacy appropriate to situation Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner Must be able to be mobile and work various positions (standing, sitting, bending, walking) for extended periods of time Maintain safe, secure, and healthy work environment Ability to participate in initial and ongoing training as required Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful and kind with dealing with patients, visitors, the public and all colleagues Excellent customer service skills Energetic team player Bilingual preferred Responsible for traveling to all locationsResponsibilities Prepare patients for and assist with examination or treatments Perform triage and obtain vital signs Obtain and document patient history Operate office medical equipment Train & work in the Occupational Medicine Clinic, using current EMR system & abiding by the systems & protocols set forth by WellStreet Understand and enforce standard health care regulatory requirements Collect and maintain all patient and business documents while maintaining confidentiality

Keywords: WellStreet Urgent Care, Troy , Clinical Service Representative - Medical Assistant, Other , Troy, Michigan