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Care Management Support Assistant- WAH Nationwide

Company: Humana
Location: troy
Posted on: May 3, 2021

Job Description:

**Description**

The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

**Responsibilities**

Job Description

The Care Management Support Assistant 2 Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

This position will work an 8 hour shift between 8AM and 8PM Eastern Time with occasional overtime and Saturdays require

**Required Qualifications**

+ High School Diploma

+ Proficiency in Microsoft , Word, Excel, and Outlook

+ 1 year or more of call center/high volume call experience

+ 1 year or more of administration support experience in the healthcare industry

+ Familiarity with care and well-being resources

+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences

**Preferred Qualifications**

+ Associate's Degree

+ Microsoft Access proficiency

**Additional Information**

**Scheduled Weekly Hours**

40

Keywords: Humana, Troy , Care Management Support Assistant- WAH Nationwide, Other , troy, Michigan

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