Care Management Support Assistant- WAH Nationwide
Company: Humana
Location: troy
Posted on: May 3, 2021
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Job Description:
The Care Management Support Assistant 2 contributes to
administration of care management. Provides non-clinical support to
the assessment and evaluation of members' needs and requirements to
achieve and/or maintain optimal wellness state by guiding
members/families toward and facilitate interaction with resources
appropriate for the care and wellbeing of members. The Care
Management Support Assistant 2 performs varied activities and
moderately complex administrative/operational/customer support
assignments. Performs computations. Typically works on semi-routine
assignments. **Responsibilities** Job Description The Care Management Support Assistant 2 Decisions are typically
focus on interpretation of area/department policy and methods for
completing assignments. Works within defined parameters to identify
work expectations and quality standards, but has some latitude over
prioritization/timing, and works under minimal direction. Follows
standard policies/practices that allow for some opportunity for
interpretation/deviation and/or independent discretion. This position will work an 8 hour shift between 8AM and 8PM
Eastern Time with occasional overtime and Saturdays require **Required Qualifications** + High School Diploma + Proficiency in Microsoft , Word, Excel, and Outlook + 1 year or more of call center/high volume call experience + 1 year or more of administration support experience in the
healthcare industry + Familiarity with care and well-being resources + Must be passionate about contributing to an organization
focused on continuously improving consumer experiences **Preferred Qualifications** + Associate's Degree + Microsoft Access proficiency **Additional Information** **Scheduled Weekly Hours** 40
Keywords: Humana, Troy , Care Management Support Assistant- WAH Nationwide, Other , troy, Michigan
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