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Specialty Programs Coordinator, Provider

Company: US Medical Management
Location: Troy
Posted on: January 4, 2022

Job Description:

Specialty Programs Coordinator, Provider
U.S. Medical Management (USMM) is an affiliate of a leading Fortune 100 company. A national organization built on a continuum of care with premier healthcare providers, clinicians and patient focused individuals working together. Our Mission - "Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services" - Visiting Physicians Association, Pinnacle Senior Care, Grace Hospice, Comfort Hospice, Home DME & our In Home Health Assessments (IHA).
Our Values of Integrity, Respect, Teamwork & Excellence are leading us to a better tomorrow for patient care. Our Purposes Centered on "We are Unified in our Work through our Continuum of Services" "We can Find Comfort that We are Making a Difference for our Patients" & "We make a Broader Positive Impact on Society", allows USMM to be poised for a phenomenal future.
We are seeking candidates who desire the experience of delivering quality & compassionate healthcare within proven care models with patients at the forefront of everything we do.

Benefits We Have to Offer:
Health, Dental, Vision, Disability & Life Insurance
401K Retirement Plan
Paid Holidays
Flexible Spending Account
Tuition Reimbursement

Position Description
The Specialty Program Coordinator, Provider is responsible for the day-to-day operational support and coordination for all In Home Assessment recruiting activities while providing operational support to all specialty programs. This position requires utmost attention to detail in coordinating the efforts among both internal and external parties.

Essential Duties and Responsibilities
Composes, sends, collects, updates, and manages all collaboration agreements between the providers and their respective collaborators.
Assists with facilitating collaboration between providers and collaborators by scheduling meetings, collecting completed charts and sending them for review by the collaborator, tracking the process.
Onboards -new providers including but not limited to sending welcome emails, submitting appropriate tickets, collecting documents, communicating with scheduling, mailing supplies.
Ongoing monitoring and collecting copies of provider documentation including but not limited to license, DEA renewal, BLS.
Assists -when needed for helping to manage providers concerns and requests.
Provides a high level of customer service to the organization
Prepares and act as primary contact for offer letter
Provides outreach calls to patients as a back-up when outreach specialists are unavailable and will reschedule appointments as requested
Provides operational support to Specialty Programs
Other duties as assigned

REQUIRED Knowledge, Skills and Experience
High school diploma/GED required
Experience in office management, call center or an administrative role
Excellent oral, written and interpersonal communication skills
Ability to multi-task in a call center environment
Ability to work independently and prioritize work assignments to meet department deadlines
Must be adept in using Microsoft Office software
Must have demonstrable experience in quickly learning and applying new software tools and programs as well as using electronic work tools
Demonstrated written and verbal communications skills

Preferred Knowledge, Skills and Experience
2 years of experience in medical office or other healthcare setting
Proven, positive interactions with medical professionals and experience in scheduling patient appointments

Keywords: US Medical Management, Troy , Specialty Programs Coordinator, Provider, Other , Troy, Michigan

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