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Insurance Customer Service Representative

Company: Stacey Hill-Farmers Insurance
Location: Troy
Posted on: June 23, 2022

Job Description:

Job Description If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our Troy insurance agency today! Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team. At Stacey Hill-Farmers Insurance we pride ourselves on our outstanding insurance products and customer service.


All Benefits start after 90 days of employment
Paid Federal Holidays
Paid Time Off (PTO)
Health -Insurance benefits available
Career Development & Growth
Paid Training
Performance Bonuses
Professional Work Environment


Process customer policy change requests.
Process customer quotes and bind coverage for auto, home, life, etc.. must have a Michigan P & C license or willingness to obtain one within 90 days .
Handle all incoming claim calls from customers.
Schedule calendar appointments
Must be highly proficient in working with multiple systems.
Proficiency in SalesForce.
Treat each customer contact as a cross and up-sell opportunity including retirement products.
Provide -exceptional customer service.
Maintain client relationships with follow-up phone calls.
Follow up with customers to assure satisfaction, respond to queries, problem solver.
Ability to work with little supervision.
Resourceful Self Starter is a plus!


Possess a genuine willingness to learn, be intuitive and resourceful, and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Proficiency in multi-task, follow-thru, and follow-up.
Excellent Communication/interpersonal skills.
Confident, self-starter who works well independently.
Michigan s tate insurance license or willing to obtain -a state insurance license.
Must maintain state licenses & -willingness to advance in a leadership role based on the needs of the agency.

Keywords: Stacey Hill-Farmers Insurance, Troy , Insurance Customer Service Representative, Other , Troy, Michigan

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