Application Support Specialist

Company: U.S. Medical Management
Location: Troy
Posted on: August 1, 2022

Job Description:

Job Description Application Support Specialist U.S. Medical Management (USMM) is one of the nation---s largest home-based primary care practices. USMM is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes Visiting Physicians Association (VPA), Pinnacle Senior Care, Grace Hospice, Comfort Hospice, The Home DME and In-Home Health Assessments (IHA). Our Mission --- ---Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services--- Our Values --- Respect, Integrity, Teamwork and Excellence - are leading us to a better tomorrow for patient care. Why You Should Want to Work with Us Health, Dental, Vision, Disability & Life Insurance, and much more 401K Retirement Plan (with company match) Tuition, Professional License and Certification Reimbursement Paid Time Off, Holidays and Volunteer Time Paid Orientation and Training Great Place to Work Certified Established in 11 states Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today Position Description The Application Support Specialist is responsible for providing real-time and follow up support to end users that access healthcare systems to perform their primary job responsibilities, in addition to supporting clinical provider computer hardware. As an Application Support Specialist you will: Troubleshoot EMR software and its associated clinical applications Provide remote assistance and corrective solutions for end users via phone, email, service desk tickets and IM Attain a high, first level call closure rate by using a wide range of remote software tools to troubleshoot and resolve hardware, software and network connectivity problems Coach end users on their varied technologies Work with outside vendors to support business initiatives Develop and maintain formalized internal documentation and job aids to assist in quickly resolving issues, including Application Support procedures, tech tips, and knowledge base Repair, configure and deploy laptops Perform software application testing for new releases/implementations Available for 24x7 rotating on-call shift Qualifications 1 years of work experience in a fast-paced IT Helpdesk or EMR Helpdesk supporting a variety of computer software and applications Proficiency in Windows desktop operating systems (Windows 10) and Microsoft Office Proficiency troubleshooting network connection issues Proficiency with computer hardware, software and associated applications including, but not limited to, VPN---s, EMR---s and remote computer monitoring/management tools Ability to work independently Excellent organizational and time management skills Won---t you join us? We are seeking candidates who desire the opportunity and experience of delivering quality and compassionate healthcare - within proven care models --- to elderly individuals and those with complex medical issues, who are the forefront of everything we do.

Keywords: U.S. Medical Management, Troy , Application Support Specialist, Other , Troy, Michigan